Reviews
Had a tire that was road damaged and not repairable.
Had a tire that was road damaged and not repairable. it was covered under a two year road hazard warranty at Lexus. Went to Germain Lexus in Florida. Lee Glesmer was our service rep. He did a fantastic job in telling us when replacement was approved and step-by-step follow-up of the service status. Lee is customer-focused and professional. excellent service experience!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, thank you for your trust in our service team! We're happy Lee provided you with an engaging and informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure! Regards, Don Nelson - General Manager
Excellent service department.
Excellent service department. Waited for a typical service and car was finished on time. Thank you Jackson Kirby for your assistance.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us know how pleased you were with Jackson's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again! Regards, Don Nelson - General Manager
Scott Fielding was very polite, professional, courteous,
Scott Fielding was very polite, professional, courteous, and he kept us updated on the progress of our service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mike, We are grateful for you leaving Scott this wonderful review! We are pleased to know that he was very polite, professional, courteous and kept you updated on your vehicle while it was being worked on. Regards, Don Nelson - General Manager
i received excellent service as usual; very prompt a
i received excellent service as usual; very prompt a pleasant interaction with staff....particularly Scott.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Providing excellent service is so important to us here at Germain Lexus and we are glad that Scott's efforts met your satisfaction! We are thrilled to know that he was very prompt and made your interaction pleasant. We wish you safe travels until we meet again! Regards, Don Nelson - General Manager
My service rep (Scott Joiner) was very friendly and
My service rep (Scott Joiner) was very friendly and explained in detail what my service entailed. Thanks Scott!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Curtis, Thank you for leaving Scott this positive review! We are happy to know that he was very friendly and explained in detail what your service entailed. Please do not hesitate to let us know how we may be of further service to you. Regards, Don Nelson - General Manager
Car clean after service Took two hours for oil change
Car clean after service Took two hours for oil change -inspection-tire rotation Seamed like long time to me
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the 5-star review, David! We're glad to hear your vehicle was returned clean and ready to go. We understand that two hours can feel like a long time, and we appreciate your patience while our team completed the oil change, inspection, and rotation. We appreciate your trust in the Germain Lexus team, and hope to make your next visit more efficient. Regards, Don Nelson - General Manager
The Germaine Lexus representative, Scott Fielding did an
The Germaine Lexus representative, Scott Fielding did an excellent job during my visit to service my 2021 Lexus 300 NX. The service was thorough and seamless. The loaner car at the time the work was being done was a bonus.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Patrick, We appreciate you for leaving Scott this spectacular review! We are delighted to know that he did an excellent job, gave you a loaner while your 2021 Lexus 300 NX was being worked on and made the service thorough/seamless. If there is ever anything more that we may help you with please do not hesitate to let us know. Regards, Don Nelson - General Manager
Professional but very busy.
Professional but very busy. I trust them they have always done great job, O only drive lexus SUV great long term vehicles thst never breakdown.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
KLK, Providing immaculate service is so important to us here at Germain Lexus of Naples and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were professional and always does a great job. We wish you safe travels until we meet again! Regards, Don Nelson - General Manager
Paper in floorboard would be nice to keep dirty shoes
Paper in floorboard would be nice to keep dirty shoes with grease, gas and dirt off the mats. Some dealerships cover seats with plastic and paper in floorboard.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the 5-star review! We truly appreciate your feedback and are always looking for ways to improve the experience for our customers. The consistent use of protective coverings is definitely something we’re taking into consideration moving forward. Thanks again for sharing your thoughts with us. Regards, Don Nelson - General Manager
The dealership is always clean.
The dealership is always clean. The drink choices and snacks available are well maintained. The staff is friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Keith, Providing immaculate service is so important to us here at Germain Lexus of Naples and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were friendly as always. We wish you safe travels until we meet again! Regards, Don Nelson - General Manager