Cox Mazda

Wanted to thank Steve in the parts department, excellent customer service. Ordered a new seat belt, was on my front porch the very next day. Wish you guys were over here and Daytona

Great customer Service from Tim Spence at Mazda Bradenton! Definitely go see him!!! We bought a certified pre-owened mazda and I am very happy with it. Tim went above and beyond even after we left the dealer, he contacted us to let us know he had found an extra key fob for my keys. Thank you !

I was interested in a used car that they had. It was just as represented in the ad. I spoke to someone at the dealership who understood exactly what I needed and what my timing was. He offered to help me as soon as some events took place so that my financing would work. I appreciated the quick service and the no-hassle response. I would work with them and hope to do so again soon.

We have 2 Mazda's and have been a customer for 5 years. You must see Julie or Tammy in service, so knowledge able, friendly, and will really take care of your car and make you feel like family.. Honest and caring, something you don't expect from a dealership.

Vety knowledgeable and extremely helpful. Thank you!

I bought a new CX5 from Cox Mazda today. My salesman and finance person were great, but not just that, the staff as a whole were courteous, knowledgeable and efficient. I would highly recommend this dealership to anyone.

Juli Martin is a great service rep. She is personable and very competent in her job. She explains everything as well as demonstrate what she is talking about the repairs needed. Very happy with her service with my Mazda CX-7.

We had an excellent experience with Cox Mazda, from our phone contact to signing the lease papers. Carl Carpenter, the dealer who worked, was friendly, frank, respectful and informative. We knew we wanted a Mazda 6 and what we wanted to pay. Carl met our expectations without too much of that back-and-forth sit- here-for-20-minutes-while-i-pretend-to-bargain-with-the-manager schtick. There was follow-up after our first showroom visit, but there was never pressure. Carl clearly loves the product and was able to answer all our questions and explain the many communication and safety features of the Mazda 6. Is it a surprise that both his name start c-a-r?

I have been a loyal Mazda owner for 16 years and currently own 3 Mazdas. When we were ready to trade in our 2013 CX-5 Grand Touring, we knew exactly what we wanted to get: a 2016 CX-5 in a very specific trim and options package. Our experience with COX Mazda started out fine, but quickly declined to the point that we ended up having to drive 5-hours (round trip) to a different Mazda dealer, just to buy the car we wanted. We went to COX Mazda on a Sunday and met with a sales rep. He was friendly, not pushy, and an overall nice guy. We told him we wanted to trade our current CX-5 for a new one, and said we were very specific in the configuration we wanted. They didn't have that exact configuration, so I thanked him for his time and went home. That night I looked online and found the exact CX-5 I wanted at another Mazda dealer. I emailed the listing (which included all the details and the VIN number) to the COX Mazda sales rep. He said they could get the car from the other dealer and we just needed to come in to have our trade appraised and put down a deposit. Tuesday night we took our car to be appraised. They gave us a great offer for our trade. They also put a pricing worksheet in front of us with a specific price for the car we wanted to buy. It seemed cheaper than I was expecting. I asked the sales manager multiple times, "This price is for the exact car that I sent you, correct?" He assured me that it was correct. He said I would need to put down a $500 deposit and took my credit card. Before I handed over my car, I said, "To confirm: this $500 deposit is for the car at the other dealer -- this specific/exact car, with this VIN number. And you have already spoken with the other dealer to make sure you can get it?" Again, the sales manager assured me that #1 it was for the car with that VIN, and #2 they had already contacted the other dealer to obtain the car. We signed the pricing worksheet and shook hands on the deal and the sales manager ran my credit card for $500. He provided me a receipt for the transaction but failed to list all of the required information about the terms of the deposit. The next day I got a call from the sales rep at COX Mazda. He said that they contacted the other dealer to arrange for delivery of the new car, but there had been a mistake with the listing and the specific car had "the wrong color interior" and so they would need to fine me another car and renegotiate pricing based on the specs of the new car. This threw up a red flag. I instantly contacted the other dealership and asked them to verify the interior color -- within minutes the sales rep at the other dealer sent me photos of the car's dash VIN and of the interior, which was the correct color. I then contacted Mazda corporate and had them decode the VIN, which they reported as having black interior. Next I contacted COX Mazda and explained they were mistaken, and the interior color was correct. They said they would call me back, and when they did, they said that the vehicle had additional options (the Tech Package) that were not in the price we negotiated, so they would need to renegotiate a new price... Clearly what happened is the sales manager did not properly review the listing for the vehicle, did not realize it had the Tech Package, and gave me a price that was too low. Once they realized their error, they attempted to redirect me to a new car (and renegotiate) by claiming the interior was the wrong color -- a flat out lie. Furthermore, I spoke with my attorney who informed me that the dealer broke Florida law by accepting a deposit on a vehicle without entering into a binding agreement, and that they were obligated to obtain the vehicle for me at the price they offered. I spoke with the senior sales manager who said he would refund my deposit, and claimed that the other dealer wouldn't sell them the car anymore. It seemed like they were trying to wash their hands of the problem so I reached out to Kelly Cox, one of the owners. Kelly returned my call Friday morning and I explained the whole story. He apologized for my experience and wasted time, and said he would get to the bottom of it and make things right. He said he would follow up with me before the end of the day but I did not get a callback or message. The next day we drove to the other dealer (2.5 hours away) to purchase the vehicle directly. It was a fast and easy process and the other dealer did a great job from start to finish. On Monday, Kelly Cox returned my call. He admitted that #1 his sales reps screwed up, #2 that they lied to me when they realized their screw up, and #3 that they "may have broken the law" when they accepted a $500 deposit without following the legal guidelines that mandate a binding agreement for a specific vehicle. He was very friendly and apologetic and said he wanted to "make it right" by me so they could earn my business in the future. After we got off the phone, I got an email with a $25 gift card to Outback Steakhouse. So in the end, I wasted dozens of hours of my time, put $500 cash on the line (it was eventually refunded), was flat-out lied to, and had to drive 5 hours round trip to another dealer. For my wasted time / frustration / inconvenience, COX Mazda sent me a $25 gift card to a restaurant that I don't even like. I suppose COX Mazda thinks dinner-for-one ($25 certainly won't cover dinner-for-two) somehow makes up for all of my wife's and my wasted time (and money). As a side note, anyone else who is asked for "a deposit" on a vehicle that is not in the dealer's possession, here's what Florida Law states: 2015 Florida Statutes: Title XXXIII, Chapter 501, Section 976 "Actionable, unfair, or deceptive acts or practices." It is an unfair or deceptive act or practice, actionable under the Florida Deceptive and Unfair Trade Practices Act, for a dealer to: (10) Require or accept a deposit from a prospective customer prior to entering into a binding contract for the purchase and sale of a vehicle unless the customer is given a written receipt that states how long the dealer will hold the vehicle from other sale and the amount of the deposit, and clearly and conspicuously states whether and upon what conditions the deposit is refundable or nonrefundable. (15) Increase the price of the vehicle after having accepted an order of purchase or a contract from a buyer, notwithstanding subsequent receipt of an official price change notification. [...]

I can't thank the guys I worked with, Tim Spence and Kyle Cox, enough! The car buying process can be stressful and intimidating, but Tim and Kyle were very upfront and did everything they could to work with me on price and make it a very easy process. I was a typical buyer- looking to have everything and pay nothing for it. With all my own research, I can truly feel good about the deal I got. Thanks guys!!!!!