Reviews
Rhonda Cook, Service Advisor: Efficient & Professional
Your Service Advisor Rhonda Cook is really a big assset to your company. She is very efficient and professional. She listens and responds well to customers. I believe customers who leave happy after any encounter will stay with Toyota, I'm one of them (since 1991).
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words about Rhonda!
Buying a Toyota at Phillips of Leesburg FL
I have purchased 5 Toyota Highlanders from Phillips, the last 3 from Sonny Rothwell. Sonny is very professional; develops an excellent Representative / Customer report; explains the entire process of buying a vehicle thoroughly well and is just a pleasure to deal with. I will be back again in a few years and hopefully Sonny will still be around to sell me a new vehicle..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the excellent review!
Great staff
My husband and I bought a new c-hr over the weekend. The sales guy Sonny, and finance guy Tim where a pleasure to work with. Made our buying experience relaxed and enjoyable. Thanks guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you!
Pleased with my purchase
I purchased a Highlander from Atef, the salesman. He was very pleasant, understanding, and was very knowledgeable of this vehicle's features. As the sale progressed, he was very attentive to any needs I may have had. I would recommend future car purchasers to seek out this gentleman. Both Atef and Dennis, the financial person, were great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Professional and friendly
Phillips Toyota proved to be a friendly and professional dealership. They were sincere and honest. They answered all my questions and explained all my options. It was a pleasant experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Perfect
Very smooth no pressure sale. Although Anthony was new he either answered or found the answer to questions I had. I would certainly recommend him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mike Poole and other salesmen
I would like to inform you why I bought a car at this dealership Philips Toyota. The only reason is Mike Poole. I always dread buying a car due to the pushy aggressive and obnoxious salesmen and managers. They always play a little game where you go back and forth with them. Because of that I usually walk out. This time however it was different. Mike was low key, informative and he made it a stressless experience. More salesmen should sell cars like him and the public wouldn't dread walking into a car lot. I give his approach an A+. I will definitely lease another car from Mike and I will recommend him to my friends. Denise Lyonnais
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review.
The Perfect Salesperson and Dealership
This is the 4th vehicle bought at Phillips, the 3rd with Sonny and we would not buy from anyone else. Sonny is pleasant, knowledgeable, patient and makes the whole process enjoyable without any pressure. Sonny makes you feel like a friend more then just a customer. His follow up is excellent and does what ever he can to provide exceptional customer service. We would never hesitate to recommend Phillips Toyota and Sonny Rothwell to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your feedback, we truly appreciate it.
Fabulous experience new lease Toyota
Both the salesman Tracy and the manager Mike went out of their way to accommodate my needs. The leasing of my new car went very smoothly and quickly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review!
My first time
Took my truck for service . Everyone was great. So friendly. Checked for recalls , found and fixed. For the time it took me to go next door and have lunch, when I came back it was finished with everything. I have been to other Toyota dealerships and this one is my favorite.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair