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Phillips Toyota

(1,279 reviews)
Visit Phillips Toyota
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 8:00am–8:00pm 7:30am–5:30pm
Tuesday 8:00am–8:00pm 7:30am–5:30pm
Wednesday 8:00am–8:00pm 7:30am–5:30pm
Thursday 8:00am–8:00pm 7:30am–5:30pm
Friday 8:00am–8:00pm 7:30am–5:30pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2019 consumer dealer award
View 4 awards
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (352) 771-4084 (352) 771-4084
Used (352) 771-4082 (352) 771-4082
Service (352) 771-4081 (352) 771-4081

Reviews

(1,279 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Phillips Toyota from DealerRater.

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Rhonda Cook, Service Advisor: Efficient & Professional

Your Service Advisor Rhonda Cook is really a big assset to your company. She is very efficient and professional. She listens and responds well to customers. I believe customers who leave happy after any encounter will stay with Toyota, I'm one of them (since 1991).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words about Rhonda!

Buying a Toyota at Phillips of Leesburg FL

I have purchased 5 Toyota Highlanders from Phillips, the last 3 from Sonny Rothwell. Sonny is very professional; develops an excellent Representative / Customer report; explains the entire process of buying a vehicle thoroughly well and is just a pleasure to deal with. I will be back again in a few years and hopefully Sonny will still be around to sell me a new vehicle..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the excellent review!

Great staff

My husband and I bought a new c-hr over the weekend. The sales guy Sonny, and finance guy Tim where a pleasure to work with. Made our buying experience relaxed and enjoyable. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you!

Pleased with my purchase

I purchased a Highlander from Atef, the salesman. He was very pleasant, understanding, and was very knowledgeable of this vehicle's features. As the sale progressed, he was very attentive to any needs I may have had. I would recommend future car purchasers to seek out this gentleman. Both Atef and Dennis, the financial person, were great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Professional and friendly

Phillips Toyota proved to be a friendly and professional dealership. They were sincere and honest. They answered all my questions and explained all my options. It was a pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Perfect

Very smooth no pressure sale. Although Anthony was new he either answered or found the answer to questions I had. I would certainly recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Mike Poole and other salesmen

I would like to inform you why I bought a car at this dealership Philips Toyota. The only reason is Mike Poole. I always dread buying a car due to the pushy aggressive and obnoxious salesmen and managers. They always play a little game where you go back and forth with them. Because of that I usually walk out. This time however it was different. Mike was low key, informative and he made it a stressless experience. More salesmen should sell cars like him and the public wouldn't dread walking into a car lot. I give his approach an A+. I will definitely lease another car from Mike and I will recommend him to my friends. Denise Lyonnais

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review.

The Perfect Salesperson and Dealership

This is the 4th vehicle bought at Phillips, the 3rd with Sonny and we would not buy from anyone else. Sonny is pleasant, knowledgeable, patient and makes the whole process enjoyable without any pressure. Sonny makes you feel like a friend more then just a customer. His follow up is excellent and does what ever he can to provide exceptional customer service. We would never hesitate to recommend Phillips Toyota and Sonny Rothwell to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback, we truly appreciate it.

Fabulous experience new lease Toyota

Both the salesman Tracy and the manager Mike went out of their way to accommodate my needs. The leasing of my new car went very smoothly and quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review!

My first time

Took my truck for service . Everyone was great. So friendly. Checked for recalls , found and fixed. For the time it took me to go next door and have lunch, when I came back it was finished with everything. I have been to other Toyota dealerships and this one is my favorite.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.