Reviews
Difficult time in buying a new truck
After a challenging attempt to purchase a new tundra truck several days ago and wasn’t sure I wanted to keep the truck. The GM and Rob reached out to me to find out how can he can “make the issues” right. He and his staff stepped up and corrected the issues and I am looking forward to receiving my new truck shortly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with Phillips Toyota. We value your feedback.
Great and friendly
Like how Duey was not pushy and very friendly. Working with financing was fast and was easy. Like how they worked with us and getting a good deal.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Esterp1, thank you so much for taking the time to share your feedback, we appreciate your business so much!
Fabulous, no pressure car buying experience
My previous car was a Honda CR-V which I loved. My only reason for selling was that I needed a third row. I looked at a new Honda Pilot and the Toyota Highlander. I fell in love with the Highlander. Finding a dealership that was straight forward, no pressure while offering a great deal was hard to find. I visited several dealerships but Phillips Toyota in Leesburg was who I wanted to deal with Sales, the Manager and Finance were amazing
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
Thank you so much for the great review Susanj, we appreciate your business!
2019 AVALON
The Service was good and the car is beautiful. Phillips matched a TruCar offer so it was a good deal. Easy to work with and no pressure in the buying phase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Salesman Sonny Rothwell was excellent
Sonny was informative and listened to us. We were happy with our deal, and Sonny took the time (after closing) to make sure my wife and I knew and understood the important features.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Salesman Billy Mason took excellent care to meet my needs
I needed to get a car that I could afford and Billy Mason surpassed any expectations I had. I was presented with a very affordable 2013 Toyota Camry with low miles and excellent condition which I am now the proud owner of. The entire process was quick and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience
After meeting Jack Jackson at the new car show at Sumter Landing in The Villages, I went to Phillips Toyota to drive a RAV4 and to talk with him about leasing one. Jack explained the safety features of the RAV4 as we took a test drive. He's very knowledgeable about the RAV4 and told me about free maintenance during my lease, roadside assistance and lifetime powertrain warranty. Jack worked out a really great deal which allowed me to drive home the same day in a beautiful new red Toyota RAV4! WOW!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent
I salesman, Sam Thomas was excellent and very helpful. Our finance was very good and even made our financing of our new car a pleasent experience
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Pleasant friendly and knowledgable salesman
Dealt with Salesman Jamie Reed. He was very knowledgeable and helpful in every respect about the Toyota line of vehicles and catered to my needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much!
No haggling, which I like.
After shopping around for dealers, we always look for straight OTD price. No extras, no undercoating, lol. NONE of that stuff. I just want to get the best OTD deal we could get. Only Phillips would actually listen to the customer (Orlando and Clermont dealerships as well as Daytona, etc were busy TALKING and not listening). We told them what we wanted, what options and wanted the OTD price. Drove the 45 mins to get there with the car waiting and done in less than an hour. That's great service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the excellent review, we appreciate your business!
