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Lexus of Birmingham

(1,547 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award
New (888) 721-0913 (888) 721-0913
Used (888) 769-4077 (888) 769-4077
Service (888) 772-0319 (888) 772-0319

Reviews

(1,547 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Birmingham from DealerRater.

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Outstanding support from sales team great selection, not

Outstanding support from sales team great selection, not a pushy sales force and top drawer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Justan Banks was professional & helpful in picking out my

Justan Banks was professional & helpful in picking out my wife’s new car. Good people skills. Frederic Allen explained Lexus programs and helped develop our financial plan for purchasing. Ron Amerson gave good advice as he has always done the last 14 years we have worked with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Joe Staub was the salesperson that assisted me with

Joe Staub was the salesperson that assisted me with buying my first Lexus. It was a very pleasant experience and I would definitely be a repeat customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The dealership had the vehicle we were looking for with

The dealership had the vehicle we were looking for with our preferred interior and exterior colors. The dealership was efficient throughout the process but the best part of the experience was our salesperson, Joe Zegarelli. He was very knowledgeable and pleasant to do business with throughout. It is obvious that Joe has a lot of experience and represents Lexus of Birmingham very well. In reality, I could have gone to another dealership and saved over $1000.00, but I wanted to do business with Joe. The Finance representative was very effective and efficient as well, although I didn’t finance the vehicle. I paid cash.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

I was very pleased with the customer service at my Lexus

I was very pleased with the customer service at my Lexus Dealership! I was offered a fair price for my trade in and I love my Lexus Hybrid! Excellent customer service and care! Definitely recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Our Salesperson, Joseph Straub, was very knowledgeable

Our Salesperson, Joseph Straub, was very knowledgeable and pleasant to deal with. Highly recommend this dealership. Excellent service from sales through financing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Joe was very knowledgeable and made the whole experience

Joe was very knowledgeable and made the whole experience a great one. Everyone at the dealership were warm and welcoming.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

It was a great experience with knowledgeable and friendly

It was a great experience with knowledgeable and friendly staff. I would definitely recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

A, thank you again for taking the time to let us know how we did. We hope you have a great day!

I have had exceptional service with my Lexus for 2 years,

I have had exceptional service with my Lexus for 2 years, Sharon has been my service provider. My husband started looking at a newer model when he met Justin. Justin was super helpful & very knowledgeable. While we went in for a service on our pre existing lexus we came away with a new lexus within 5 hours. We are Lexus vehicle lovers!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Everyone was knowledgeable and supper courteous.

Everyone was knowledgeable and supper courteous. Went out of their way to make my experience awesome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Christopher, thank you again for taking the time to let us know how we did. We hope you have a great day!