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Classic Buick GMC Cadillac

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (198 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (198 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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car for elderly mother

Had the greatest experience buy ing online from this dealership. The salesperson, Robert Hart, was excellent. He kept me informed every step of the process. I purchased the car for my mother which is 78. She wanted no hassle no problems with sales people. I can recommend this dealership to anyone. The inventory is great and so is the staff. Thanks once more Robert Hart.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Ron205, we appreciate you taking the time to leave us this feedback. We hope to see you soon!

Sierra jumped out of gear while engine off

35,000 mile Sierra with transmission issues: slow to go in gear when cold and jumped out of gear with engine off, resulting in vehicle rolling backwards 12”. Service dept would not return messages, and once contact was made failed to call back when they said. Be prepared to be without vehicle for awhile. After waiting a month for an appt. it will then sit on their back lot a week before it is looked at.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Karl, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you are willing to give us another chance, please reach out to us at (334) 223-4471 to speak to our manager directly.

Great!

Super great, speedy service. Nice service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Meda Mccray, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

Great Buying Experience

Cedric was very knowledgeable and eager to help. Leadership was friendly and the process was quick

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Tommy Williford, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Truck purchase

Good experience. I am very happy with my truck and glad I went to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Alphonso Underwood, we are so pleased you enjoyed your visit to Classic GMC Buick! Thank you so much again for your feedback! We hope you have a great day!

Purchase Experience

Great experience. Sales Rep was professional and patient. Really helped me get a truck I liked at a price I could afford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Alphonso Underwood, we appreciate you taking the time to leave us this feedback. We hope to see you soon!

Watch your credit report for their inquires

Prior to this distasteful incident of trying to purchase a vehicle from this dealership, I 0 hard inquires on Transunion and Equifax. They performed 6 hard inquires on Transunion and 6 hard inquires on Equifax on my credit report which has now decreased my credit score which in turn will make it difficult or even impossible to make a purchase at another dealership. My mother, who had excellent credit cosigned for me. They performed 6 hard inquires on her Transunion and 8 hard inquires on Equifax. I had to contact the dealership to tell them to stop performing inquiries on me as well as my mother. Mr. Tim Chumley then contacts me saying good news and attempts to sell me a 2020 Equinox. My obvious reply was no to the Equinox because I wanted to purchase the 2016 Honda Civic EX. Hours later I reach out to Mr. Chumley to obtain the financing status of the 2016 Honda Civic. At this time Mr. Chumley informs me the best deal he could obtain was me paying $4,000 down with my mother cosigning.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Lmhh, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for leaving feedback. Please reach out to us at (844) 283-1825 so we may identify ways to improve your experience.

Buyer

Mr. Thomas Jackson was our salesman and he was excellent. He was very curtious and pleasant to deal with. He knows the Cadillac extremly well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for leaving this kind review! We hope to see you soon!

Service for my GMC truck

Brandi in the service department was outstanding. She was prompt, professional, and always kept me informed on what was going on. Her attitude was cheerful and positive. Great service. Thanks Brandi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for leaving us this positive review! We hope to be of assistance in the future. Take care!

Classic Cadillac

Recently had some work done at this dealership and Tony the service manager was excellent and the repair was done perfectly I highly recommend this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jeffery L Ward, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Classic GMC Buick. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!