Reviews
Great experience
We purchased a used SUV last week. Easiest purchase ever. Terri Stringer was wonderful. She took care of all info over the phone, charged our credit card appropriately, had the car prepared for pick-up, put all paper work in process and even kept in touch throughout the first week.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joann, we are pleased you had an easy purchasing experience with Terri. Please don't hesitate to reach out if there's anything additional we can do for you!
Superb Professional Repair Service
Great Service Dept Ask for Joe C. Professional and common sense service recommendations Your wife can have her car repairs without being sold the unnecessary repairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you. We do hope we can be of assistance in the future. Take care!
A quality dealership with no pressure
2nd car we've purchased from McConnell. They will be our first choice in future cars as well. Go see Peggy O'Brien!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle, Christian! We really appreciate your continued business with us and we look forward to seeing you again in the future!
Just as quoted! No tricks!
We live in Louisiana and just had an incredible truck buying experience at McConnell Buick GMC in Mobile, AL. Skeptical about buying out-of-market, but James Brown did a fabulous job! We negotiated the price of the vehicle as well as the trade-in over the phone which lead to a quick, easy process, w/out any hassle! The dealership stood by their quote and didn't play games, which we greatly appreciate. Would definitely recommend James Brown in new car Sales @ the McConnell dealership in Mobile, AL. This experience has changed my option of buying a vehicle out-of-market. McConnell did it right!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The Spies, Baton Rouge, LA
We live in Louisiana and just had an incredible truck buying experience at McConnell Buick GMC in Mobile, AL. Skeptical about buying out-of-market, but James Brown did a fabulous job! We negotiated the price of the vehicle as well as the trade-in over the phone which lead to a quick, easy process, w/out any hassle! The dealership stood by their quote and didn't play games, which we greatly appreciate. Would definitely recommend James Brown in new car Sales @ the McConnell dealership in Mobile, AL. This experience has changed my option of buying a vehicle out of market. McConnell did it right!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New Truck Purchase
We live in Louisiana and just had an incredible truck buying experience at McConnell Buick GMC in Mobile, AL. Skeptical about buying out-of-market, but James Brown did a fabulous job! We negotiated the price of the vehicle as well as the trade-in over the phone which lead to a quick, easy process, w/out any hassle! The dealership stood by their quote and didn't play games, which we greatly appreciate. Would definitely recommend James Brown in new car Sales @ the McConnell dealership in Mobile, AL. This experience has changed my option of buying a vehicle out of market. McConnell did it right!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Denali
My experience with the service department at this dealership has been the very worse I have ever encountered, after only 2 visits I have vowed to take my 2016 vehicle to another dealership for service. I will never do business with this dealership again.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
"Cougar 34," This is Dan Byrd, Business Development Director here at McConnell Automotive. I just this evening received your comments from Cars.com, and I am terribly sorry to hear that you did not have a good experience here. The McConnell family has built this dealership--here for over 61 years with a passion for providing a truly welcoming experience, evidently the very opposite of what you are saying you experienced here. We would welcome the opportunity to try, to the best of our ability to make this right. Please feel free to contact me any time; I'll be grateful for the opportunity to visit with you. ---Dan
Great service department
This dealer helps in any way possible and has followed through on everything that they say they are going to do. They are very thorough with their diagnostics and help you with any and every concern that you may have. Greg in an awesome service advisor and keeps you in mind when he's caring for your vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Auto Buying Experience
My husband and I bought a used car at McConnell. Peggy Obrien was our salesperson. She was awesome to work with. After I called and inquired about the car and set up a time to come test drive it, Peggy made a video of the car and introduced herself to us. We felt like we knew her when we arrived at the dealership. It was one of the best auto buying experiences ever! John Binkley was also great to work with! I would definitely recommend this dealership!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
2008 Chevrolet
PC12312011 The salesman was very friendly and helpful. I would recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Joan57 for your recent visit and purchase with us here at McConnell Automotive. We strive in Service after the Sale as well as building a relationship with you, becoming a FAN FOR LIFE!!! Look forward to our Future together.