Franklin Chrysler Dodge Jeep Ram

Friendly and efficient staff. Each person from the check in personnel to service advisor was helpful. Dalton took the extra time to explain the work being performed. Vehicle was done within estimated time.

Ok, So this time was a great experience. We had Mike as our advisor and he was great.He took care of our needs and made sure things were done right, Thanks Mike

Excellent service and communication. Definitely will be back for the following service intervals. All in all took about an hour or less to get the service completed and be on my way.

Wish there was a score below 1 star! f you live in the Nashville area, save yourself a lot of problems and DO NOT buy or service a vehicle at Franklin Chrysler Dodge Jeep Ram! The absolute worst service I have ever experienced in over 20 years! I normally do not post things like this, but I feel so compelled to help others not end up dealing with the issues we are. The extreme lack of professionalism, mismanagement, and DAMAGES we have had to deal with because of this dealership is truly mind-blowing. Can you imagine going to pick up your vehicle (after the 5th time they were suppose to fix it and over 2 collective months of it being at the dealership) and there are now *new* major interior and exterior damages that occurred while it was being serviced? Almost every time we have brought in our Jeep, it has incurred damages by this dealership. It also "mysteriously" is missing 3/4 of a tank of gas when we pick it up. It is totally unacceptable. Please heed this warning! I am seriously considering standing on the street outside this dealership with a sign warning others. It's just THAT BAD. I wish someone would have done this for us before we purchased our new Jeep here last year. We love the Jeep, but 150% regret buying from this dealer.

Great help very friendly. I will return for future work. Outstanding service department. Thank you

Dalton Jackson was fantastic, professional and very knowledgeable! I will continue to return to this dealership!!

Don’t be fooled into purchasing warranty’s. I bought my 2020 Dodge Charger in September. The sales team was very nice and professional. I wanted to protect my investment so I purchased warranty’s that would cover my vehicle from bumper to bumper. It has been mission impossible to get any kind of service to my vehicle other than an oil change. I’m a service member, been in the army 15 years. No one deserves to be treated this way. Back in May I took my vehicle in to have the rims repaired for curb damage. I spoke with Brian Kloosterman who took photos of the damage and assured me it would be repaired in a timely manner. I haven’t heard from him or anyone from the dealership. I’ve called twice and both times I was told a manager would call me back. I’ve sent emails and left the management a voicemail. All to no avail. I give up with this dealership. It’s clear that they only want my business when I’m the one paying.

Jagger was absolutely incredible. My wife and I love the Wrangler. Thanks you!

We have had to return to the Service Center 4 times (spending 14 hours sitting in the waiting room) for the same issue (on a 2018 model with <44K miles) and they have charged us $1,500, and have not fixed the problem. This situation has put us in dangerous situations on three different occasions as the car died in intersections and on hills after they told us "it should be good to go". There have been no apologies and no refunds for the issue. We have lost all confidence and trust in this dealership and their service center, and would never recommend anyone visit.

This dealer uses deceptive pricing tactics. An example being; a Certified Chrysler Pre-owned (CPO) offered for sale. Upon inquiring about the CPO the salesman was specifically asked about "Any additional fees/costs/add on's?" only to be told "No." Upon receiving a buy proposal from the dealership a cost of $1,295 was 'added on to the listed price on their site. This $1,295 was for me to pay Franklin CDJR for them to CPO the vehicle. When the salesman was asked, a logical explanation could not be offered, particularly when I reiterated that I had asked him specifically about add on's. The Used Car Manager, Alex Antipov when queried via email did not respond. I was told via the floor sales "He had no intention of calling me back." Another manager did finally call me after an additional email was sent. Lacking in trust and forthrightness.