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Franklin Chrysler Dodge Jeep Ram

(714 reviews)
Visit Franklin Chrysler Dodge Jeep Ram
Sales hours: 11:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–3:00pm
Sunday 11:00am–6:00pm Closed
New (615) 465-4812 (615) 465-4812
Used (615) 656-4174 (615) 656-4174
Service (615) 465-4829 (615) 465-4829

Reviews

(714 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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A First Rate Dealer, Value, and Buying Experience

Joe Brooks went above and beyond to help me find the 2020 PowerWagon I wanted at a very good deal to include maximum value for my trade in. Greg in finance also secured me a competitive interest rate and a very good value per a service package (never pay asking price; negotiate!). I’ve had many new car buying experiences in the last several years and I think I know what to look for per customer service, deal, finance, and overall. I highly recommend Joe and Greg and everyone at Franklin CDJR.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I traded my 2016 Renegade for 2021My salesman Matthew...

I traded my 2016 Renegade for 2021 My salesman Matthew Snow was friendly and patient as he answered all my questions. He took the time to explain all the upgrades and show me how to program to my specifications in settings.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Go visit Kap (Kenneth) Brinkley he worked very hard to...

Go visit Kap (Kenneth) Brinkley he worked very hard to get us everything we wanted and he did. Very impressed with how he explained everything and was there through the whole process and on top of the he answered me at 2 in the morning and still was able to get what I needed in order to close the deal. Best experience on sales by far. So happy with my purchase will use him in the future again. Thank you franklin cdjr for having this man as a part of your team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Service department is the best around. Always have a...

Service department is the best around. Always have a great experience when I come in for routine service. Thanks Seth and Callaway for your help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Buyer beware

Doesn’t honor prices and throws in overpriced pork addendums

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Chad, we're extremely disappointed to hear that you left Chrysler Dodge Jeep Ram Franklin feeling unsatisfied. This is never something we want to hear. We would like a chance to make this right.

Had a great experience at Chrysler dodge and Jeep in...

Had a great experience at Chrysler dodge and Jeep in Franklin Tennessee. Everybody that works there is professional, friendly and respectful when it comes to sales and service. I highly recommend this dealership to anyone looking to buy or have maintenance done on their vehicle. May The Lord Continue to bless this dealership and everybody that works there. Pastor Brian “Mr.Unbreakable” Warren

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Found my new car at Franklin Dodge

I was looking specifically for Mustangs and Challengers. I went to the Dodge dealer in Franklin and found a new Challenger in less than 30 minutes. I got to drive it, and it had everything on it I was looking for. The salesman "Kap" was very helpful and helped me to get a good deal. I'm very much enjoying this car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Kap was extremely professional and helpful throughout the...

Kap was extremely professional and helpful throughout the entire buying process! He helped me get payments towards my range and made sure to fix the scuff in the bumper! I will recommend family and friends to come here for their vehicles!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Erin and Gregg did a very good job with oil service as it...

Erin and Gregg did a very good job with oil service as it is not so easy to get to oil filter plus keeping oil off everything else when it is draing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Lanre and Landon were awesome! They get the job done....

Lanre and Landon were awesome! They get the job done. Excellent customer service from those two. Most definitely proud of my decision because of those two.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.