Reviews
Great
No pressure easy to deal with Friendly Couldn’t ask for anything better glad we made the drive to Franklin TN thanks for a easy deal
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words about your buying experience here at Ford Lincoln of Franklin. We try every day to satisfy our customers and it’s always nice to know when we succeed. We do hope we can be of assistance again in the future. Take care!
Excellent customer service!!!!
The whole experience from start to finish was awesome. CJ was great. He greeted us will a smile. He also explained everything to us and the cost and recommendations. He was very professional and also very personable. I felt like I was working with family or a friend. Awesome experience. I will get all of my service from here. I bought my Lincoln MKX from here last year and have had the best overall experience ever. Also the experience getting the loaner vehicle was so quick. The woman that helped us was awesome. I wish I remembered her name. I will definitely recommend this dealer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words about your experience here at Ford Lincoln of Franklin. We try every day to satisfy our customers and it’s always nice to know when we succeed. If you ever have additional questions, please let us know!
Purchased New Vehicle
We could not be happier with our purchase of our Lincoln Navigator. Jeff Dawson our salesman was friendly and informative. Everyone on staff went the extra mile to make our experience a great one! We are happy to be apart of the Lincoln family!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It really means a lot to us that you took the time to write such a positive review about your experience with Jeff and our team! Please don't hesitate to reach out if there's anything additional we can do for you. We sincerely value your business and look forward to your next visit! Take care!
service center
was very pleased with how l was received and respected. The timely manner in getting back to me letting me know the status of my car that was appreciated very much.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words about your experience here at Ford Lincoln of Franklin. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please don't hesitate to reach out to us if there's anything more we can do!
Great and helpful service
Great and convenient service at Ford Lincoln of Franklin. CJ was very helpful and attentive. The service and the experience met all expectations. Will come again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi CJ, thank you for taking the time to leave a review for us at Ford Lincoln of Franklin. We're happy we could meet your expectations! If you're ever in need of more help, please let us know! Take care!
MKX 20,000 mile check up
Eric was may point of contact, very friendly and extremely professional and knowledgeable. Great customer care and made the experience worth the trip. I will purchase my next vehicle from this dealership thanks in part to Eric.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ford Lincoln of Franklin. Feel free to reach out to us if you need anything. Have a wonderful day.
Efficient, pleasant, accommodating, well executed
Ford Lincoln of Franklin always provides a very personal and pleasant experience when I have the need to visit the dealership. They provided the absolute best experience that I have had when purchasing my vehicle. And they continue the experience with their service and hospitality.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! Please reach out to us if there is anything else we can do for you! We hope you have a great day!
Excellent experience
I typically lease my cars and the end of the current lease was approaching. Because of previous experiences at other dealerships that have taken 4 hours or more, I have a distinct dislike for the process of turning in a car and leasing a new one. However, Jeff Dawson, the Sales and Leasing Consultant, communicated with me by email prior to my visit to the dealership and had the paperwork ready when I arrived. I checked my watch as I walked in the door and again as I drove off the lot. The entire process was concluded in one hour and twenty minutes. Every person at Ford Lincoln of Franklin was pleasant and Jeff was exceptionally friendly and professional. I would strongly recommend this dealership to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Outstanding service!
Ford Lincoln of Franklin dealership is the best to buy a vehicle! All the employees are committed to excellent customer service. They did a phenomenal job helping us to buy our new car. Thank you very much.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bret, it really means a lot to us that you took the time to write such a positive review about Ford Lincoln of Franklin so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.
Great service even greater people
I have never had a dealer as caring and helpful as Franklin Lincoln Ford, I wil continue to buy and service my cars or trucks there only.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are glad we could help! We look forward to your next visit! Take care!