Reviews
Good Experience
I just want to say thank you to all the folks we dealt with during our visit. From the time we walked in the door until the time we left, we have nothing but good things to say. We enjoyed doing business there and would gladly recommend anyone looking for a new or used vehicle to give them a try. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mike, thanks for your praise and kind comments about our team. Thank you so much again for your feedback! We hope you have a great day!
Polite, professional, great experience
I had a very pleasant buying experience at this dealership. I definitely recommend Ryan. He is motivated but still very friendly. Overall quick, great, professional experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are so happy to read such a great review about Ford Lincoln of Franklin! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a wonderful day!
Great communication and attention to detail
Ordered a new Navigator and was pleasantly surprised how Rob kept me informed of the status of my order the whole time the vehicle was being produced. Everyone at the dealership was concerned that I got exactly what I wanted and all my questions were answered.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent customer service
Just had a couple of recalls incorporated into our Fusion. We just moved to Nashville so this is our first experience with Ford of Franklin. The service reps were both very attentive and truly seemed interested in our satisfaction. We've found our Nashville dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jim, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Awesome service in quick lane
Fantastic service from quick lane staff very efficient and friendly. They were in contact with all the services being done and was quick to notify me when work was finished.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ford Lincoln of Franklin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
service visit and replacing a part on the vehicle
Andrew in Quick Lane took care of seeing that my vehicle got an oil change, tires rotated and took car to the Body Shop to see about obtaining a part that was missing. When I got to the dealership, my car looked like new, and drove the same. Thanks Andrew!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ford Lincoln of Franklin! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service
Several people were in the waiting room for service. I was taken care of quickly and courteously. The employees were friendly with customers and each other.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Susan, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Just One More Thing
The dealership and the service consultant were great. Convenient times and quality work. One thing would have made this even better. This service was expensive. It would have been great if they had let me know that in advance.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day!
Excellent in every way
The salesman was very helpful and bent over backwards to satisfy our needs. The car that we specified was found at another dealer. We were furnished a near identical car until the new car arrived.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It really means a lot to us that you took the time to write such a positive review about Ford Lincoln of Franklin so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. If you're ever in need of more help, please let us know!
Service
The service department completed the work in a timely manner and the loaner vehicle was great as well. Also, the online scheduling is a great tool for customers.I was really pleased with the service as usual!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you so much for your high rating! It's great to see that everything was completed in a timely manner, and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!