Reviews
Great Service
Great Service experience highly recommend Marshall Mike Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much Greg for the wonderful review! We really appreciate you taking the time to leave your feedback and especially thank you for making Marshal Mize Ford you local Ford dealer.
Marshal Mize Service
Excellent Service and available appointment time. Very nice service people and clean waiting area. I liked getting the review of all of the findings (or no findings on my service) and the service man explained that my car is in goo working order. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you very much for taking the time to leave your feedback. We are so happy you had a wonderful experience with our service department. Please let us know how we can help in the future. Thank you again :)
Walk me through the process . Excellent staff.
The vehicle is just what I needed. Excellent staff. Explain all details perfectly. If I had questions Patrick owensby had the answers.certainly purchase next vehicle there. Thanks so much.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Steve for the great review! We truly appreciate your visit and look forward to your next one. Please let Patrick know if we can assist with anything at all! :)
Thad and Sebastian really made the process smooth.
We recommend Marshall Mize to anyone who wants a smooth and enjoyable experience buying a car. They are friendly and know how to treat a customer right. They talk to you straight and truthful and they don't pressure you. We especially liked the test drive and being able to take the vehicle home for a day and night to try it out. Thanks again Thad and Sebastian for a great experience. See you next time!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much wolfepack for the wonderful review! We can not thank you enough for the kind words. We are very lucky to have the team that we have and it is very refreshing to hear you acknowledge it. We are grateful :) Please let Sebastian or Thad know how we can assist in the future and once again, thank you for making Marshal Mize Ford your Chattanooga Ford store.
Marshall Mize Collision Center
I was very pleased with the customer service I received from the collision center. I was kept up to date and in the loop every step.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great! Thank you GDP for taking the time to leave us a review about our Collision Center. The entire crew in our body shop continues to win awards and all work together phenomenally to be the best body shop in Tennessee. Thank you again and please let us know if you need anything at all in the future.
Service on my Explorer
Greg Kraft took good care of me and got me in and out quickly. I received good quality service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wonderful news!! Thank you very much for giving us an opportunity to help you Mr.Barham. We truly appreciate your business and your feedback. See you next time!
Great service and price, but no expected call back
I brought in my car for a scheduled oil change and to check out a new rotational noise. Everything noted in my original request for the appointment was on the service computer when I arrived and all was addressed. The rotational noise took a while to sort out so I was expecting a larger than normal labor cost, but the total was discounted on the final bill. As it took the rest of the service day to determine the cause was a feathering on one front tire (Michelin), I was unable to do more than determine the cause of the noise that afternoon, and researched possible remedies on the Michelin site at home. A service consultant there recommended that your department call them for the possible issuance of a warranty-covered credit and I was told, when I picked up the car, that Zach would do so and get back to me on Monday. However, I have received no call back as of this morning (Wednesday).
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you very much Mr.Clappy for the great review! We are glad we could be part of the solution. Please let us know if you need anything at all in the future or further assistance with your tire. Thank you again and enjoy your car.
Easy and fast
I didn’t realize that service was by appointment...so I showed up at 830 in the morning and they were happy to work me in! Made my day! Thank you Jimmy!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wonderful! We are so glad we could make it work for you and that you are a happy customer. Please let us know how we can help in the future, we look forward to seeing you again.
Very caring
Zach was great! He made sure all my concerns was taken care of.. I have always been satisfied with the service I receive from sales to service. That's way I'm a returning customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome! Thank you TDP for the great review and nice words about Zach. We appreciate you coming back and look forward to serving you for many more years to come.
Service to change Oil
I had a very good experience, very nice, polite and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Awesome! Thank you very much Paula for the great review. We are happy to help any way we can and look forward to helping you again in the future. Thank you so much :)