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Marshal Mize Ford

(1,568 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (423) 451-4434 (423) 451-4434
Used (423) 451-4436 (423) 451-4436
Service (423) 451-4435 (423) 451-4435

Reviews

(1,568 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Marshal Mize Ford from DealerRater.

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Supervisor

always managed and organized very well . In and out before estimated time .recommended thi dealership many times already, and will still recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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James Murray

Everybody was helpful and our salesman was super nice .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The Works vehicle checkup

Pleasant experience when I called in to make an appointment. Andy greeted me by name when I drove into the service bay and had me ready to leave my care within about 2 minutes. Was told that it would take about 45-60 minutes to complete my service and they would call me when my car was ready. I had walked to a nearby store and started walking back to Marshal Mize 40 minutes after I dropped off my car and they were calling me before I returned to Marshal Mize. Andy explained my vehicle printout to me and thanked me for bringing my car in for service. The lady who took my payment was very helpful and explained how to go online and get my rebate. Everyone that I encountered during this service visit was cheerful and helpful. I will continue to use Marshal Mize and recommend them to family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Outstanding car buying experience

Our saleman Eddie Owensby made the car buying experience exceptional, he went out of his way to find the exact car we wanted and converted my wife from a Honda Accord(15 years) to a new Fusion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Oil change

The service was good and the people were friendly. It was done efficiently. I would recommend people I know to have their oil changed there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Purchase Experience

Nice experience with personnel; Mr. Parker Maddox, the sales rep., was very helpful and straightforward with all answers, which I greatly appreciate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The Works

I had the "works" oil change and tire rotation and I am completely satisfied with the time and the customer service that I received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Bought after going to look at a different car.

Everything great, good salesman, this 2nd new car we purchased from this dealer,been great both times, only wish would have noticed didn't have fog lights, which my 08 had and I used every morning on way to work. Other than that love vehicle, (so far) Was approached by another person to purchase a different type automobile, but like this fusion better, and dealership has always serviced our vehicle without and delays, and courteously. I would recommend them highly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Was looking to buy a Ford Escape

We had a great experience in trading in our car and buying a new Ford Escape. We worked with Eddie Ackerman and he was very personable and made the experience very easy and fun. Everyone was quite nice and welcoming.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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10,000 mile service

Scheduled an appointment and arrived early. They took vehicle right away and it was complete within 40 minutes. Everyone was nice, professional and quick. I will return for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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