Marshal Mize Ford

Friendly and courteous customer service. Respectful and helpful scheduling appointments. Reliable and efficient maintenance visits.

I called late on a Wednesday evening just at closing time but Kenneth still answered the phone. I’m so glad he did because I was stranded because my brake lines burst leaving me no brakes. He made sure that I was the first customer the next morning so I could get to La Follette, TN for work. THANK YOU KENNETH FOR A GREAT JOB!!

They listened and were not pushy. Met my needs. Thanks Steve Horton. 2 down. LOL

Great salesman but the managers are rude and will not take time to explain anything to me. Im female and don't know about cars or warranties. My overall experience here has sucked and I would not recommend this place to anyone

I am a return customer at Marshall Mize for ten years. I have purchased two new vehicles and bring my vehicles in for servicing for ten years. I am always satisfied. Even though there is a Ford dealership in the city in which I live, I drive the miles to Hixson because of their good service.

Service was completed as expected and in timely fashion. No problems. Abel kept me informed.

The parts department did their best to be helpful and informative . Cody in service got the task done expeditiously.

Kenneth Johnson did a great job under difficult circumstances when a piston broke during the test drive after the maintenance. He was very help and did his best to keep the price down and was able to give me a substantial saving over the price that was coming up during the troubleshooting effort. He sent pictures to Ford to see if they could explain how this could have happened. Also had an interment problem with a fuse that show up after taking the car. They sent a tow truck to get my car from the side of the road. Took it back and did a test drive 3 times to get it to fail. They could have just as easily said could not find an issue the first two times and given the car back to me and I would have encountered the problem again after leaving the dealership. I was impressed that they did not give up on it and got it resolve. So again, very impressed on how they worked with me and handled this very difficult and unfortunate situation. I would take my car back to them based on this effort.

Rob Robinson provided excellent customer service and answered all questions that we had about the vehicle. Would recommend this salesman and dealership to anyone looking for a new car!

Jamie Harris in service department is great! He has been so helpful. He lets me know what service is needed and explains why.