Reviews
Thank you for the service on that day a little late but
Thank you for the service on that day a little late but it was ok
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Gaonaconstruction, Thank you for your feedback! We apologize for the delay, and we truly appreciate your patience. We always strive to improve and provide a better experience next time. We look forward to serving you again soon!
Raymond was amazing with helping us purchase our new car!
Raymond was amazing with helping us purchase our new car! We truly appreciate his help in finding the best car that fit our needs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brittany Fields, Thank you for sharing your experience! We're thrilled to hear that Raymond provided amazing assistance in helping you find the perfect car. Congratulations on your new vehicle, and we truly appreciate your kind words! Welcome to the Marshal Mize Ford family!
Excellent dealer.
Excellent dealer. They have a great sales team. Would definitely buy another car from here again.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Reilers, Thank you for your kind words! We're thrilled to hear you had a great experience with our sales team. We look forward to helping you with your next car purchase in the future!
Everyone is so helpful.
Everyone is so helpful. I’ve worked with Danny Watkins on 3 vehicles since 2020, all good experiences.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
POP, Thank you for your continued trust in us! We're delighted to hear you've had such positive experiences with Danny Watkins over the years. We appreciate your loyalty and look forward to assisting you again in the future!
How did you know my nickname.? 😍
Survey based on most recent visit.
Survey based on most recent visit. Jamie Harris lied to me. I wrote an email and service manager ignored me.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
walls.gary, Thank you for sharing your feedback. We’re sorry to hear about your experience, as our goal is always to provide exceptional service to our guests. To address this matter further, please don’t hesitate to reach out to us at (423) 875-2058. Your input is important to us, and we appreciate the opportunity to assist you.
Great Service, quick turnaround, second time I have
Great Service, quick turnaround, second time I have serviced this vehicle here. Staff was friendly and quick.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
john, Thank you for sharing your experience! We're delighted to hear that you received great service and a quick turnaround during your visit. It's wonderful to know our friendly staff made your second service experience just as smooth. We look forward to serving you again in the future!
Great dealer, excellent service, friendly staff, parts
Great dealer, excellent service, friendly staff, parts guys are awesome too. Would definitely recommend bringing your vehicle here.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Reilers, Thank you for your kind words and recommendation. We're glad to hear you had a great experience with our service and staff, including our awesome parts team. We look forward to serving you again!
Marshal Mize was very customer oriented.
Marshal Mize was very customer oriented. They kept me updated about the service of my vehicle and offered refreshments while waiting.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
cclewis, Thank you for sharing your experience! We're thrilled to hear you found our team customer-oriented and appreciated the updates on your vehicle and refreshments while you waited. We look forward to serving you again in the future!
From the minute I pulled onto the lot, I was greeted and
From the minute I pulled onto the lot, I was greeted and treated with smiles, courtesy and respect. I worked with Chris and Mike and worked out a great deal that was within my budget. I am very happy about my experience with this dealership and would definitely go back.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
tufts11, Thank you for sharing your wonderful experience! We're thrilled to hear that Chris and Mike provided you with friendly, respectful service and helped you find a great deal within your budget. Your satisfaction is our top priority, and we’re so glad you left happy. We look forward to welcoming you back in the future!
Good communication and does not try to take advantage of
Good communication and does not try to take advantage of you or sell add ons that are not needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Cwpickett, Thank you for your kind words! We're pleased to hear that our team communicated well and provided an honest, straightforward experience. Your trust means a lot to us, and we look forward to serving you again in the future!