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Wallace Imports of Bristol

(205 reviews)
Visit Wallace Imports of Bristol
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
New (888) 927-9451 (888) 927-9451
Used (888) 719-2414 (888) 719-2414
Service (423) 217-4834 (423) 217-4834

Reviews

(205 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Dealership

I have bought three cars from Wallace two new and one used I have had a great experience each time. The entire staff is great to work with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience from online search and purchase

Excellent transaction. Out the door price came in well below cars.com listing price -- car was a certified VW used car in pristine condition. Sales person worked to deliver the car to us. The paperwork was clean and simple. Best car buying experience I have ever been involved with...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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love the car, not so much the sales people

I love the car I just bought. Wish I could say the same about the sales people. Good thing I knew what I was doing or I think they would have really taken advantage of me. I graduated from a top 10 Financial School in the nation. Yet they tried to convince me I didn't know how to do a simple car payment loan. Very shady, with hidden costs and unprofessional sales tactics. Love the car, I just won't be going back to them for anything.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I had been looking for a Snow White Pearl Kia Optima EX...

I had been looking for a Snow White Pearl Kia Optima EX with Premium Package for several months. I was about to give up when I heard about Wallace Kia in Bristol. I researched their website and was soon talking to Micah Cullop. Micah confirmed that that Optima was in short supply at that particular time, but that he would be able to locate one from another dealer and get me a great deal. I was skeptical, but 30 minutes after arriving at the dealership Micah, TC, and I had run the numbers. Two days later I had my dream car in my budget. I should have contacted Wallace sooner! Thanks TC & Micah!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Great dealership team!

My wife and I shopped for 6 months for our car. We knew what we could spend as well as what we should spend. She called TC Baker and spoke with him about what he had in stock and we worked out a deal. We negotiated the price as well all the particulars via phone and email over the next few days. We showed up at the dealership and the car was ready, the paperwork was quick (and the finance guy was very quick when our young daughter became fussy) and got us on the road efficiently. We were never rushed and felt very good about the overall experience. They are a great dealer, and it was worth the 110 mile (each way) trek to get the car we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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