Reviews
Great Dealership
I have bought three cars from Wallace two new and one used I have had a great experience each time. The entire staff is great to work with
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience from online search and purchase
Excellent transaction. Out the door price came in well below cars.com listing price -- car was a certified VW used car in pristine condition. Sales person worked to deliver the car to us. The paperwork was clean and simple. Best car buying experience I have ever been involved with...
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
love the car, not so much the sales people
I love the car I just bought. Wish I could say the same about the sales people. Good thing I knew what I was doing or I think they would have really taken advantage of me. I graduated from a top 10 Financial School in the nation. Yet they tried to convince me I didn't know how to do a simple car payment loan. Very shady, with hidden costs and unprofessional sales tactics. Love the car, I just won't be going back to them for anything.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I had been looking for a Snow White Pearl Kia Optima EX...
I had been looking for a Snow White Pearl Kia Optima EX with Premium Package for several months. I was about to give up when I heard about Wallace Kia in Bristol. I researched their website and was soon talking to Micah Cullop. Micah confirmed that that Optima was in short supply at that particular time, but that he would be able to locate one from another dealer and get me a great deal. I was skeptical, but 30 minutes after arriving at the dealership Micah, TC, and I had run the numbers. Two days later I had my dream car in my budget. I should have contacted Wallace sooner! Thanks TC & Micah!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great dealership team!
My wife and I shopped for 6 months for our car. We knew what we could spend as well as what we should spend. She called TC Baker and spoke with him about what he had in stock and we worked out a deal. We negotiated the price as well all the particulars via phone and email over the next few days. We showed up at the dealership and the car was ready, the paperwork was quick (and the finance guy was very quick when our young daughter became fussy) and got us on the road efficiently. We were never rushed and felt very good about the overall experience. They are a great dealer, and it was worth the 110 mile (each way) trek to get the car we wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase