Reviews
jdro4836@att.net
The salesperson Missy Boyd made this and enjoyable time spent at this dealership in looking to by a car , very knowledgeable and a very pleasing personality and patience person.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jerry, thank you so much for taking the time to leave us a kind review and rating! It brings us much joy to hear that you are pleased with your experiences with us, and that Missy met your needs! We hope to see you again!
Owner
Service writer was very professional. He looked me up when the work was completed, as I was looking at the new models in the showroom.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Suzanne, thank you for taking the time to leave us your feedback! It brings us much joy to see that you are pleased with our business and your experience with us! We hope to see you again!
Good Service Again
I like the service I receive at Bill Collins Ford Chris is good about getting your vehicle in and diagnosed in a timely manner. I?m satisfied with my repairs?
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sonya, thank you for taking the time to leave us your feedback! It brings us much joy to see that you are pleased with our business and your experience with us! We hope to see you again!
2019 Ford Edge
Excellent experience. Great salesman. Would definitely recommend this dealership to my friends and family. I'm
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Patricia, thank you for taking the time to leave us your feedback! It brings us much joy to see that you are pleased with our business and your experience with us! We hope to see you again!
Sales
Great customer service. Courtney was great as our salesman. We love our Escape.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lisa, thank you for taking the time to leave us a kind review and rating. We are so pleased to hear that you are happy with your experience with us and that Courtney met your needs entirely during your visit! We are proud to serve you and hope to see you again!
William Cook
No one ever approached us at the Lincoln dealership. A man. who was a trainee, finally went looking for someone to help us. I would think that someone should have approached us way before us asking for help after being in the showroom for 20 minutes looking at the cars there. We have bought 2 cars from Collins before this purchase and the customer service was much better years ago than now. Haggling over l000.00 on our trade in when spending 50,000. is ridiculous.
- Customer service 2.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
William, thank you for taking the time to leave us a review and rating. We are so sorry to hear that you were not 100% satisfied with your recent experience. Our team of sales professionals work hard to make sure each customer has a pleasant experience, and we are sorry if we were a little understaffed or busy on a day that you visited. We appreciate the feedback and will put it to good use!
Bill Collins Ford
Brandon in the Service Dept. was very helpful and courteous when I got my oil changed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Janice, thank you for taking the time to leave us a kind review and rating. It brings us much joy to hear that you are pleased with our business and your recent service experience. We are proud to serve you and hope to see you again!
Bill Collins Ford
Great service people to work with. Service was completed timely and repairs if needed were explained in understanding manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
James, thank you for taking the time to leave us a kind review and rating! It brings us joy to see that you are pleased with our business and your experiences. We hope to see you again!
The works
I had the Works on my 2017 Escape and I usually go the Quick Lane at Bill Collins Ford on Bardstown Road, Louisville, Kentucky. Occasionally I will go through the service area to have this done if there are other issues to be considered.
- Customer service 3.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Suzanne, thank you for taking the time to leave us a kind review and rating! It brings us joy to see that you are pleased with our business and your experiences. We hope to see you again & that you will recommend us to others!
F-150 Purchase made easy
Always easy to deal with, no game playing. Bill Nation is the best salesperson I?ve ever dealt with !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
George, thank you for taking the time to leave us a kind review and rating! It brings us joy to see that you are pleased with our business and your experiences, and that Bill met our needs. We hope to see you again!