Reviews
Replacement of brake booster recall
Sarah Foster was amazing! She was very friendly and understanding on getting this repaired as quickly as possible. We lived 2 hours away and our daughter needed her Edge to transport her 3 children. The team leader was difficult to deal with. He kept bringing up obstacles for reasons to delay a timely repair. Move Sarah to a team leader! If it wasn?t for Sarah and her willingness to go above and beyond her responsibilities, and her friendliness, this rating would have been a lot lower. THANK YOU SARAH! Keep up the good work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Judy, thank you for taking the time to leave us a kind review and rating! It brings us joy to see that you are pleased with our business and your experiences. We hope to see you again!
Quick Lane not so quick
While my wait at the ?Quick? Lane was anything but quick, my biggest frustration was the person at counter. He needs to learn to hold back on his lack of trust in the employees, it doesn?t make the customers very comfortable in having service done there.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kim, thank you for taking the time to leave us your feedback. We are sorry to hear that you are not 100 percent satisfied with your experience with us. Our service departments receives hundreds of vehicles a day, and although customer time is important to us, our number one priority is to take the necessary time to make sure each and every vehicle is safe and healthy. We wish we could get vehicles out in minutes, but that is not possible with the high volume of cars we see a day and that our techs have to work on. We are sorry that you were not pleased and we will put your feedback to good use. Thank you.
Love it
Everyone was very helpful. Especially Gary Barmore.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Christina, thank you for taking the time to leave us a kind review and rating! It brings us joy to see that you are pleased with our business and your experiences. We hope to see you again!
dennis m
Excellent and fast service, I was expecting to have to leave my truck there but Tony got me straight in with no appointment. The repair was done quickly and as usual Tom did a great job. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dennis, thank you for taking the time to leave us a kind review and rating! It brings us joy to see that you are pleased with our business and your experiences. We hope to see you again!
Great Service Advisor
I have been a customer of Bill Collins Ford for 13 years. I couldn't tell you who sold me my call, but can tell you for the majority it not all of this time, Tony Perry has been my Service Advisor. He always calls me by my name. How he can remember, when in the good years, I'm only there about 3 times. Like me, there are many other customers usually lined up waiting for him. I hope he isn't retiring anytime soon. I know when I pick up my car it has been thoroughly checked by Tony and is ready to roll.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary, thank you for taking the time to leave us a kind review and rating! It brings us joy to see that you are pleased with our business and your experiences. We hope to see you again!
oil change
Service was okay. This place is busy on Saturday mornings. Got there a few minutes before it was open. Wait was 3 hours.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
David, thank you for taking the time to leave us a kind review and rating! It brings us joy to see that you are pleased with our business and your experiences. We try to be as quick as possible to value your time, and will put your feedback to good us! We hope to see you again!
MKZ OWNER
Replaced airbag recall in a timely manner. Work done less than 2 Hours.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Suzanne, thank you for taking the time to leave us a kind review and rating! It brings us joy to see that you are pleased with our business and your experiences. We hope to see you again!
Oil Change
This is the first time in 9 years that I have had an exceptional experience when servicing my 210 SEL Ford Fusion. The staff was responsive, pleasant, and eager to make you the customer their priority.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Brenda, thank you for taking the time to leave us a kind review and rating! It brings us joy to see that you are pleased with our business and your experiences. We hope to see you again!
Love Bill Collins
Nancy Wells has been my salesperson for years and she always makes the buying process painless...we purchased a new Ecosport and F450 in the last 6 months...loving them both.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Christopher, thank you for taking the time to leave us a kind review and rating! It brings us joy to see that you are pleased with our business and your experiences. We hope to see you again!
Bill Collins Ford Service
Bill Collins Ford Service is awful. They kept my car for a week for a job that should take a couple hours at the most. The price they charged was criminal. I will never step foot there again.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Matthew, thank you for taking the time to leave us your feedback. We are sorry to hear that you are not 100 percent satisfied with your experience with us. Our service departments receives hundreds of vehicles a day, and although customer time is important to us, our number one priority is to take the necessary time to make sure each and every vehicle is safe and healthy. We wish we could get vehicles out in minutes, but that is not possible with the high volume of cars we see a day and that our techs have to work on. We are sorry that you were not pleased and we will put your feedback to good use. Thank you.