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Jeff Wyler Ft. Thomas

(936 reviews)
Visit Jeff Wyler Ft. Thomas
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–7:00pm 8:00am–3:00am
Sunday 12:00pm–5:00am Closed
2016 state dealer award
View 10 awards
2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2013 state dealer award 2013 state dealer award
2016 consumer dealer award 2015 consumer dealer award

Reviews

(936 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeff Wyler Ft. Thomas from DealerRater.

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Thanks Jason

Just got home from purchasing a Jeep from Jeff Wyler Ft. Thomas. Jason Zylka made the process smooth and painless with his knowledge and helpfulness. I wouldn't hesitate to recommend Jason to friends and family! Thank you, Jason!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

AMAZINGGGGGGGGG!!!!!!! :)

I am beyond grateful for Jason at Jeff Wyler Fort Thomas. I had a car break down on me on Thursday and a new car by Friday afternoon. I wasn't even sure I could get a new car. I still owed on the one I had and my interest rate was in the double digits. Now I have a beautiful nice new car. I am so happy with the way Jason handled my situation and got me into something great and dependable for myself and my family. I love my car and will always recommend Jeff Wyler and Jason Zylka Thank you so much !!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent customer service

Jason stepped in after initial salesman left ill. Jumped right in and got me the car I wanted without hesitation! Very friendly and attentive. Will definitely recommend to others

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Bad Sale

I have a purchased a 2014 Mercedes Benz E350 from Jeff Wyler and breaks were not good at all. When I told them after couple days that breaks were not good, needs to be replaced. They said that's the way of Mercedes breaks are. Such a cheap response to get away from the responsibility. I am paying $35K and look at what they are coming back with. Dealers think they are super smart and customers are stupid. This should NOT be the way of a corporate dealer!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Car Sold

Showed up to look at a car. The car was on the lot and inquired about it. After I asked about it, I was told it was sold. Was sent an email the following day asking if I were still interested in the car. I emailed back, but was once again told it was sold. I went elsewhere to buy my car, too much hassle.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We are very sorry about the confusion concerning the vehicle you were interested in purchasing. There was a lack of communication between departments and we have coached our staff on how to communicate better in the future. Thank you for sharing your experience.

Very bad service

I drove all the way to the dealers service department to get my car fixed and they told me that they didn't have a rental car for me so they sent me to my sales men tommy miller and sales didn't have a loaner car but he tried all he could to get me a loaner car he went and talked to service and talked it over with his boss and tried to do all he could and he couldn't get anywhere and they told me that I had to reschedule even though I drove all the way out there just for them to leave me standing in the waiting room for and hour just for them to tell me that they don't have a loaner car so I don't recommend there service department but the sales is great tommy miller did a great job trying to help me I want to thank tommy for his effort to help me to the best of his ability. I mean I've had a check engine light 9n since the day after I got it and I keep taking it there and they keep sending it back to me not fixed and I just wat it fixed because I just keep wasting my time and money going back and forth for nothing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are very sorry for the problems you have been having with your vehicle and our service department. Thank you for getting back with us when we reached out to you. Hopefully all of the issues have been rectified but if you do need further assistance, please contact the General Manager of the dealership. Thank you for telling us about what happened.

Excellent service

I live in Cleveland Ohio and my daughter attends the University of Cincinnati . I found this place by searching the net and seeing that it was the closest place to the university I told her to take her 2008 Jeep Patriot there and have it serviced . These guys did a thorough inspection on her vehicle and found out that there was a pinhole leak in the oil filter which was changed at a place prior to bringing it there . Also during the inspection they informed me that there was a recall on the crossmember bar which was repaired free of charge . Since I live in Cleveland and had no way of taking my daughter to the dealership so she could drop her truck off JT in the service department made sure that a courtesy car was sent out to pick her up and bring her back to her dorm ! Since finding this place we will continue to patronize because of the great service and friendly staff .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Completely satisfied

I take my two Chrysler vehicles for service to Jeff Wyler. They complete the service on time and very pleasantly. Deonia always takes good care of my vehicles and me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Answered all my questions

I appreciated that Jon Kolts and the dealership answered all my questions and accurately represented all the rebates on their website. We had gone to a different dealer a few days earlier who didn't show the details on the different types of rebates so it looked like the price was less, but really wasn't. I had emailed Jon asking what was involved in their rebates which we then talked about over the phone plus the website showed each different rebate so the customer would know which rebates they would qualify for. I had done some homework on the different styles but there were a lot of different combinations of features on the different models and I wanted to compare. They were patient when I wanted to drive both models and switched which one I was interested in mid stream. I would recommend working with Jon and his manager. It can be a stressful process making such a big financial decision and they definitely made it less stressful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Happy customers

We was in the market of trading our truck in for something more efficient, we stopped by one evening and spoke with Jon Kolts and we looked at several different vehicles then drove home and slept on it. Spoke to Jon a couple of times over the phone and we decided to go make a decision. On Saturday after my husband got off work we drove up to the dealership and picked out the perfect vehicle. The staff was extremely friendly, while we was waiting to do paperwork our kids were becoming in patient so they offered them some pizza and that kept them happy till we left. I have already referred several of my friends to this dealership and sales rep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.