Reviews
Worst ford dealer
I’ve bought a few trucks from this dealership the last truck I bought and will ever buy from ford is a 2015 F150 with several problems I’ve been contacting Coughlin Ford for several months about getting my truck fixed they keep putting me off until my warranty was over don’t know if they were just trying to get out of warranty work or if they are not smart enough to fix it but I will never buy or recommend buying a Ford
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great service and sales
I stopped by to have my car repaired. While I was there the excellent sales team checked to see if I might be interested in a new car. Unfortunately, they did not have the model I was looking for in stock. I expect that they will follow up if they find the car I am looking for.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Ken! We will follow up with you when we're able to find the car. We look forward to dealing with you!
Awesome Dealership
I have never had such excellent service from a dealership. This dealership and the salesman Matt Smith was absolutely fantastic to work with. We live 2 1/2 hours from Johnstown and was shocked at the willingness and service Coughlin went to for this sale to happen. I would recommend this dealership to anyone looking for a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fastest, smoothest truck deal I’ve ever had.
Stopped by on a Tuesday. Saw the truck. Drove it home on Thursday. Kudos to Coughlin Ford and Jeff Cavendish and the staff. Will shop there again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Steve! We appreciate your business and look forward to seeing you in the future.
Carsearch
They were. Very friendly not pushy made my trade. In very smooth I ask for them to do certain things and it was no problem
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave a review, Tracy! We appreciate your business. Thank you!
Coughlin team (Tim W.) is the best.
Tim was focused on providing just the right vehicle and wanted to ensure, no matter what, that we were happy with the selection and purchase. He went the extra mile to ensure our satisfaction. What a pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to leave a review, Terry! We are thrilled that you were pleased with the entire process. Please reach out if you need anything in the future.
Buying new car
Wife and I went in to look at a new car, we did our research and knew our price points; Coughlin Ford sales keener Jeff gave us exactly what we were looking for and didn’t really need to negotiate the price because the price he showed us was market value. This dealership had a good family feel to it unlike another big time dealership we went to later that day. I would recommend this dealership to all much friends and family. Jeff did an amazing job and made sure we left happy & satisfied with our purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you!
Best dealer ever! I will continue my car repair and upkeep with Coughlin even after my warranty is up! Good service and information every time. My husband got a vehicle here too!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Karen! Thank you for taking the time to leave a review - we look forward to seeing you stop in, in the future!
Service on my Escape
Replaced worn out Factory lug nuts, oil change and windshield wiper repairs all completed in a timely manner and very responsible price. Very happy with the results.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
New F-150
My wife and I went to Coughlin Ford in Johnstown to test drive a new F150. I was working with Jake and unlike some other dealers Jake was not pushy and said he would find a truck we wanted. We went back and bought a new F150 and we love the truck. They were very professional
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car