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Coughlin Ford of Pataskala

(237 reviews)
Visit Coughlin Ford of Pataskala
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (740) 530-7011 (740) 530-7011
Used (740) 530-4206 (740) 530-4206
Service (740) 530-7002 (740) 530-7002

Reviews

(237 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Coughlin Ford of Pataskala from DealerRater.

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My experience was great at Coughlin in Pataskala. Tiffany...

My experience was great at Coughlin in Pataskala. Tiffany the service writer was superb. Very helpful with info and very courteous! They took care of a recall on my 2016 Explorer in a timely manner. They also took care of my warranty work on my Escape. Nice experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great Experience

Outstanding. Corey R. and the Coughlin Ford team are the best. I will be back next time I need a car or truck. Big, big Thank you to Corey!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave a review!

dealer you can trust

Price on the new truck was better than competitors. They gave me more for my trade than anyone else offered. When the new truck came in, they even found a $2000 incentive that we did not know about and dropped the price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave a review! We appreciate you choosing Coughlin for your new truck!

Great Place to Buy

Found the car I was very interested in on Cars.com It was at Coughlin Ford in Pataskala. I made the call to make sure it was still available. That’s when the service began. I drove down to view the car on a Wednesday and worked with Corey. It was my daughters dream car and he made sure to show me everything about it. He sold me on it that night. We made plans to come back 2 days later and he had all the paperwork he could done and made it possible to surprise my daughter. Corey was in on the surprise and made sure my daughter will remember this for a long long time. She loves the vehicle. Corey and Brian stayed long after they had closed for the evening to get us ready to go. Highly recommend! They take care of the customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, Doug, for taking the time to leave a review! We appreciate the kind words.

Friendly staff, Service Manager Vic is a great guy, very...

Friendly staff, Service Manager Vic is a great guy, very satisfied with service I received. Work was done very well and professionally I will have my vehicle serviced there again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellant Sales Rep

C. Rose was my salesman. He went above and beyond on finding the right vehicle. Most places you go they are there to just sell whatever they can. He listened to what I was looking for and looked for the perfect car. I would recommend him to anyone that was looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave a detailed review! We appreciate you choosing Coughlin!

They charged me to program and cut an aftermarket...

They charged me to program and cut an aftermarket remote/key. They let me pay and leave without telling me that the programming didn’t work

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

2018 Ford Escape

Finally found my dream car after searching all day last week. We started at 8 am and drove all day. After seeing 6 cars, we ended up at Coughlin's in Pataskala. We got there 2 hours before they closed but made it. We spoke with Jake, who was awesome! He help me get the best rate and was quick! Which was a blessing after a long day of talking to Salesman. Thanks so much. You have my business for a long time!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, Madi, for taking the time to leave a detailed review! We appreciate the kind words.

I will never buy another Ford again thanks to Ford...

I will never buy another Ford again thanks to Ford Coughlin. I bought a 2019 Ford Fiesta in November 2019. I bought an internet special but when I got to the dealership they had sold it to someone else. It took them forever to find me another car. Then I was in an accident and the Gap Insurance I bought refused to pay for anything on my repair. Ended up having to pay for most of the repair out of pocket. After I fixed the car and driving it for 5 months I started having issues with losing antifreeze. Come to find out I may have a blown head gasket. The service department blamed the issue on the accident so Ford could get out of covering under my warranty. They quoted me over $7,000 dollars to replace the engine. So now basically I have a car that I purchased from them 15 months ago that is nothing more than a hunk of metal. On top of that every time I took my vehicle in for service they were rude and arrogant and talked down to me. Because of this experience with Coughlin Ford in Pataskala Ohio I will never buy another Ford in my lifetime or my children’s or grand children’s lifetime

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

customer service service at its best!

I shopped for sometime and came across Coughlin Ford, called and the salesman Corey R. answered and I liked the way he had no pressure on me. He found exactly what I needed and called me that day giving me all details and extra pictures. I am 200 miles away with this corona thing Corey would deliver it to me if I choose it. I want anyone reading this if your looking for an HONEST salesman Corey is the man. We will be looking for upgrading our other car soon, and there is no doubt I will drive the extra miles to receive the treatment I got from Coughlin Ford! Also HUGE thank you to Corey for making my purchase effortless and trusting!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave a detailed review, Bill! We appreciate the kind words! We are so excited to welcome you to the Coughlin family and are eager to help you find the perfect vehicles in the future!