Reviews
Fair, fast, flexible
I spent less than two hours total time in the dealership buying my car. And that's the way I like it. I was without a car and knew I wanted a Civic Si, so I made a request for quotes online (through Edmund's). Spyros Tabone responded promptly with a competitive price, put together a written offer within minutes including the accessories I asked for. After that, I had to put my search on hold indefinitely, and I am sure he thought the sale was gone, but he was cordial and understanding. When I called back a week or so later around noon one day, he said the bid still held. He got the car prepped and paperwork ready for me immediately and picked me up at the bus stop. I drove out with my car that afternoon. That was the easiest car-buying experience of my life.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ward Sells Accord
Jeff Ward demonstrated a good balance of patience and persistence during the recent purchase process of my 2018 Honda Accord. I had some closing day drama and he handled that with ease. His product knowledge was commendable as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great customer service
Got Approved in less then a hour have a nice car with a nice price. Customer service was awesome. I Was in and out fast and efficiently. :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Outstanding service and incredible customer experience.
Richard and the Roush Honda team provided me everything I could have asked for during my leasing experience. I was looking for a new Civic Si in black (rare car to find) and Richard dropped what he was doing, found the car on the Honda factory floor and delivered it to me 3 days later without any issues whatsoever! He even beat another dealers price for the same car! When I arrived, the finance part of the process was also painless and very clear/easy to understand thanks to Will and Linda! They never pressured me to add additional warranties or service products, but rather let me tell them what I was looking for and gave me reasonable options. The whole staff overall was friendly, professional and customer oriented. I will definitely be back for my 1st oil change! Thank you Roush Honda and Richard Miller for giving me exactly what I wanted! Highly recommend to anyone thinking about a new Honda!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Purchasing experience
Jeff was extremely knowledgeable with the technology on the Accord. He did not pressure me to make any decision.. I feel the sales agreement was very fair for both parties. Linda did a very god job going over all of the paperwork that goes along with purchasing a car. Thank you to both.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great dealership and staff!
Jan was amazing and gave me all the details about the 2018 CR-V AWD touring. What the differences were between that and the Elite. She showed me all the different things in the somputer system and how to set up my phone and Apple car play. She also worked with the sales managers and Mike the Financial manager on getting me what I wanted. They are great! This is my 2nd car I bought from Roush Honda and recommend them to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
There for your best interest
Staff was very knowledgeable of the vehicles and asked the right questions to figure out what you really wanted and needed. The sale went smoothly and all my expectations were met. No pressure selling tactics at all. Highly recommend Jeff Ward to help guide you through the process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Professional, efficient and incredible service-Vijay
Spyros was amazing! Friendly, knowledgeable, helpful. Answered all of our questions and explained the process start to finish; walked us through everything. Amazing customer service start to finish!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jeff Kiehle is great.
Jeff Kiehle and his team were very helpful. They answered all questions that i had and worked with me to get everything i wanted out of a car. Jeff is very friendly and awesome to work with. I highly recommend going to him when looking for a used car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great and smooth experience
Roush Honda is one of the best dealers ever. I serviced my Honda for years at this dealership. This time we wanted to buy a car from them. The salesmen was very honest and helpful. I enjoyed doing business with him. He also was patient and listen to us. Highly recommended. Thanks Andrew
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car