BMW and Mazda of Crystal Lake

Zack Martin made this super easy. The new BMW I wanted was very specific but he found it in another city and brought it to Crystal Lake. When I came to pick it up, the car was already hand-washed and the paperwork was ready for me. This went exactly how it should - Quick and easy business. Thank you to the entire team at Anderson BMW of Crystal Lake.

We purchased our new BMW from BMW Crystal Lake primarily because of Michelle Canova. She was friendly, knowledgable, and most of all, followed up on every detail of our discussions. We found other staff to be equally professional and helpful. A perfect experience with a custom order!

Got a fair price for my trade in and the purchase price on a new vehicle. Overall it was a painless process. Good customer service.

This is a great dealership. This is my 4th Mazda, and 4h vehicle from this dealership! Mazda should explore a different configuration for their Key Fobs. Buttons on the edge are often inadvertently pressed.

I recently purchased my second BMW from Michelle at BMW of Crystal Lake and couldn't be happier with the experience. From start to finish, Michelle provided exceptional service and went above and beyond to ensure a smooth and enjoyable car-buying experience. Michelle was patient and understanding as our ideal vehicle changed and helped us find the perfect car that met all of our needs. She sent updates on new models and worked over a holiday weekend to get us into our car. Even when faced with a technical issue, Michelle was persistent in finding a solution and ensured a timely delivery of the vehicle. The buying process was effortless, with the finance manager making it easy to understand and quick. I highly recommend Michelle and BMW and Mazda of Crystal Lake for all your BMW needs.

The service was great and I’m very happy with my new Mazda. Thanks Zach!

Every staff member we encountered was professional, respectful and knowledgeable. Our salesperson Zach Martin was a pleasure to deal with. We are very happy with our purchase.

Zack and the entire team at BMW Crystal Lake were amazing. I have high expectations for customer service and the team here far exceeded my expectations! Great job!!

Called out of the blue, so to speak, as 5 other BMW dealerships were not very helpful. Live in the current Hurricane Helene disaster zone of Asheville. Connected with Michelle who was such a breath of fresh air compared to other BMW sales people. She worked through so many mindnumbing details to enable me to buy the M440i. She helped me find a hotel and came to pick me up to take me to the dealership to close the sale. Could not have asked a sales person to do more. She also got me a couple discounts. Mike, Finance Manager, was aldo very helpful in navigating me through add ons and financial matters to buy it. If i leved in Chicagoland I would never even consider going to another BMW dealership. Thank you all

Excellent staff from sales to service, best experience buying a new car.Would recommend to anyone looking for a new vehicle.