Reviews
Purchasing 2010 Jeep Wrangler 4D
Liberty Ford Vermilion has #1 rating on customer service,& facility appearance. My husband and I couldn't have asked for a better group of individuals to work with. (Steven Lawson, & Patrick Wilson Rock!!!.) We are truly blessed and thankful for there hard work and dedication to the company. It was as if we were friends from the beginning. We look forward to doing business with Liberty Ford Vermilion in the future. God Bless!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for letting us know more about your recent experience with our Vermilion store! It's great to hear that it went so smoothly. Please do enjoy your new vehicle and be sure to stop in and see us again soon.
GREAT Experience !!!
Purchased a new 2015 Focus Titanium after several failed attempts at other Ford dealerships (3) which just didn't seem like they wanted to sell one. Steven Lawson and Todd Pickens were great from start to finish. They were honest, upfront, and very helpful in completing a deal that was fair to the customer (me) and good for the dealership. Received a great trade-in value for a Chevy Cobalt and these guys were willing to actually meet me half way on fair pricing. The Focus is awesome for the price and drives like a dream. I highly recommend this dealership to anyone looking to be treated like a valued customer. GREAT WORK GUYS!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hey, we're Ohio's #1 Ford dealer group for a reason! We're glad that our team in Vermilion lived up to that standard yet again. Please do enjoy your new Focus, and we appreciate you sharing your story with us.
Fear long-distance buying no longer
With a huge amount of trepidation - I decided to (for the first time) buy a car from out of state- and buy it sight unseen. I was compelled to do this because after months of searching for my dream car I found only one east of the Mississippi ? and found it at Liberty Ford Vermillion. Also and almost more compelling was the asking price - already a great deal below my target! I dealt with Todd Pickens. We immediately established a sincere level of trust. He helped guide me through the process and frankly made the long-distance purchase a fun and exciting experience ? a refreshing change from some agonizing experiences I had dealing with local dealers. We negotiated a great deal without any unnecessary haggling ? and long story short in two days they hand delivered my car to my house and it was immaculate- perfect ? better than I had anticipated. Liberty Ford?s administrative and business side were also fast, detail oriented and accurate. In short- if you want to have a great experience, get a great deal and deal with someone who is trustworthy and friendly ? call Liberty Ford Vermillion and ask for Todd- fear long distance buying no longer- He did such a good job I sent him back the state flag of Maryland to remember our transaction.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wow JR... that is quite the story! We're thrilled to hear that such a complicated transaction was made simple, not that we'd expect any less from our team! Enjoy your new-to-you vehicle.
New Car Buyer
Patrick Wilson from Liberty Ford is very helpful in the car purchase process. He was there to answer all of my questions. I would recommend Patrick to anyone that is in the process of buying a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Shannon, thank you for your recommendation. We appreciate your business!
Excellent Buying Experience
Found the car we wanted online at another Liberty location. Steve in sales had the car delivered to Vermilion the next day. It was pulled up out front, clean, and ready to go when we arrived for our test drive. After returning from our test drive, Danny in finance had us out the door with our new car within 20 minutes. The staff at Liberty Vermilion couldn't have made the process any easier. Well done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Any of our five locations are always happy to go grab a vehicle from another store if you think it's the right car for you. We're thrilled to hear Steve was on top of it. Enjoy your new vehicle and thank you for choosing Liberty!
My New F-150
I had been talking about buying a new F-150 for about a year. I went online at Liberty Ford in Vermilion and looked at their new trucks. Found one that I liked and sent an email to them. They contacted me and said the truck was at another facility, but would go get it if I wanted it. So off they went, and when I got off work I went to Liberty Ford in Vermilion and went for a drive in my New white F-150 truck. Great service. We did the paperwork and I drove home my new F-150. All my friends said you finally did it, you got your truck. So glad I did. This is the 2nd vehicle I have brought from Liberty Ford of Vermilion and I would recommend everyone to go there. Very nice and friendly people. Thank You All !
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jessie, congratulations on your new F-150! We're sure you're going to love it. Enjoy and be sure to stop in when it's time for service.
Purchased 2011 Ford Escape
I was looking at a vehicle located at another liberty ford location so I called liberty in vermilion and asked if they could bring it out there. I spoke with Todd Pickens and he brought the vehicle out, unfortunately it wasn't for me but Todd showed me numerous vehicles and was patient the whole way through until we were able to find the car for me! I would highly recommend Liberty Ford and Todd Pickens!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
That happens a lot... sometimes it takes an extra look to make sure you're getting the perfect car for your needs. We're glad you found yours at our Vermilion store! Enjoy it and let us know if we can do anything else for you in the future, we're here to help.
purchase of 2014 Traverse
i was looking for an upgrade for our family car and did not want a minivan, on a hunch i checked Liberty Ford and found a pretty good deal with Mike A. They were quick to close a deal and willing to work with me. Never felt pushed into something that i didn't want to. I would recommend these guys and Mike A to anyone in the market.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
That's great Ben, We'll relay the kind words to Mike. Thanks so much for choosing Liberty Ford!
Purchased a 2016 Ford Fusion
I dreaded the car shopping process but after researching what I wanted I went to Liberty Ford in Vermilion and told the sales person, Todd Pickens, what I wanted to test drive. Drove both an Escape and a Fusion. Loved the Fusion. Told Todd this was the car I wanted and we sat down, went over trade-in, what the cost would be before benefits, etc. Then met with Danny, the financial person who was very friendly and upbeat. Every thing went very smoothly which I much appreciated. This is the second vehicle I have bought from Liberty Ford and will keep going back because the buying process was stress free!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That is awesome to hear! We strive to keep the buying process as painless as possible. It's what we do! Enjoy the new vehicle.
purchase of 2014 cadillac escallade
I had a wonderful experience with Liberty Ford of Vermilion Ohio. Every one was very nice and made me feel very comfortable from start to finish. Todd was a great sales person he answered all my questions and was very upfront with me. I really appreciate how courteous everyone was. I would recommend anyone to shop at Liberty Ford of Vermilion Ohio.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback Vanetta! We sincerely appreciate it. Thanks for choosing Liberty.