Reviews
Was sold a vehicle that had hidden damage, the rain...
Was sold a vehicle that had hidden damage, the rain exposed the true flaws REGRET
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
service
Communication leaves what to be desired service leaves what to be desired. Receiving unsolicited emails that are boiler plated. When calling, all calls go in to voice mail
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi David, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Please contact Eric Joviak at (440) 449-1000 and we will do our best to make this better. We hope to hear from you soon.
Literally the best car buying experience I have ever had....
Literally the best car buying experience I have ever had. Danielle and Marcus were absolutely fantastic to deal with. We negotiated everything. Via email and when I got to the dealership everything went very quick and smoothly..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Darryl Johnson Sr
Over all I?m satisfied with my experience at Nick Mayer Ford. My sales man Serg went above and beyond to ensure I got the best possible outcome.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Darryl, we're pleased to hear everything was completed to your satisfaction! Our team is dedicated to providing top-quality customer service, and we're so happy to hear that your experience reflected this.
Buyer
Mr Cromity was very professional, and knowledgeable about the vehicle. He took the time, and was very patient in showing me everything I needed to know about my purchase.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Beatrice, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your vehicle, we will be more than happy to assist you! Safe travels!
Nick Mayer Ford - Willie
Willie truly helped me find the car that was perfect for me! I couldn?t thank him enough
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ceylon Triplett Sr
This was a truly no hassle, no gimmicks and straight to the point customer service that I've received from Mr.Willie
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ceylon, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Everyone be CAREFUL of Any of the Nick Mayer places....
Everyone be CAREFUL of Any of the Nick Mayer places. They say they do a 198 point inspection before they deliver vehicles when buying online. After buying the vehicle this is how they check the vehicles.(pictures). I had to bring it to another dealership and they found this mess. They said it was UNSAFE. Nick Mayer dealership said they apologize about the brakes they dont know how it got past them, only when confronted, They do not stand behind what they say. They have the audacity to tell me I can trade it back for MORE MONEY for another vehicle . LOL Then they tried to tell me its a northern truck that is the way they are. I live in the south now but grew up all my life in New York area and have had many vehicles. So they tried that game also. Then they didnt know what to say. If you watch Chad Meyers video from 2018 on you tube, he says its what we do for our customers after we sell the vehicle,..... * They dont call you back * They ignore you . This will be 1 of many post. Please be aware everyone works hard for their money, specially these times......... I know people who worked their quit the dealership because they are not honest. I Am not the only one they have deceived.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Beware
Everyone be CAREFUL of Any of the Nick Mayer places. They say they do a 198 point inspection before they deliver vehicles when buying online. After buying the vehicle this is how they check the vehicles.(pictures). I had to bring it to another dealership and they found this mess. They said it was UNSAFE. Nick Mayer dealership said they apologize about the brakes they dont know how it got past them, only when confronted,They do not stand behind what they say.They have the audacity to tell me I can trade it back for MORE MONEY for another vehicle . LOL Then they tried to tell me its a northern truck that is the way they are. I live in the south now but grew up all my life in New York area and have had many vehicles. So they tried that game also.Then they didnt know what to say. If you watch Chad Meyers video from 2018 on you tube, he says its what we do for our customers after we sell the vehicle,..... * They dont call you back * They ignore you . This will be 1 of many post. Please be aware everyone works hard for their money, specially these times......... I know people who worked their quit the dealership because they are not honest. I Am not the only one they have deceived.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please contact Eric Joviak at (440) 449-1000 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
I felt like family
At first I was very cautious of my experience and then I met some wonderful people through the process. Chad the manager was awesome and Chad the Sales rep was a life saver ,he made me feel at a better comfort with the vehicle that I was purchasing. I also had a good experience with Shaq and Demetrius they worked as a team to get things done. I wasn't okay with how my payment went all over the place.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car