Ray Laethem Buick-GMC

I called to have an appointment to have a ignition switch recall fix done on my 2008 Buick Lucerne. When I arrived the service rep could not find any information about my phone call or my appointment. He scheduled me to have the work done while I waited. The work was done in a short while and I was on my way home in about ninety minutes.

MATT FRAME WAS OUTSTANDING! WOULD RECOMMED HIM TO EVERYONE. THE ENIRE STAFF WAS PLEASANT AND COURTEOUS. SERVICE IS ALSO GREAT.

I needed an oil change, new windshield wipers and a new battery for my 2004 Pontiac Vibe earlier this week, so I took it to Ray Laethem. I've had the car serviced at Ray Laethem since I bought there brand new. They've taken great care of it for me over the years, and the car now has 215,000 miles on it and it still runs like it was brand new!

Bob Hunwick came highly recommended from people he used to work with at White Chapel Cemetery. And Loren did a great job with the demo

I worked with Rob in the Service Department and he was great! He kept me updated about my repair and was so professional and friendly, on the phone and in person. Excellent customer service!

My experience with Jon was very professional. He kept me apprised of the status of the work on my vehicle and what I will need to have done in the future.

Excellent service and staff that make a huge difference.Found the problem and corrected it in a very timely manner. Thank You Very Much. Have a Merry Christmas, Ed Herczak

My 2011 Acadia was brought in to address a recall issue. Aside from waiting 3 weeks for the availability of a loaner car. The issue was addressed and handled very well.

As usual my visit was handled in a timely, professional and courteous manner. The estimated time of service was on target. Also the Service representative was very knowledgeable of my vehicle and squashed a concern that I had even before the car was serviced. It is always a pleasure when dealing with the service department.

I was in for routine, scheduled maintenance. The tech saw that there was no one ahead of me and told me the work would be done right away if I wanted to wait. The work was done in less than an hour and I was out of there. Great!