Ray Laethem Buick-GMC

Very friendly. I would like to make this dealership the only dealership I use.

My experience at Ray Laethem was great. I felt very well attended to. I was not sitting around waiting while my sales person (Anthony Abdullah) attended to other customers needs. His focus to making sure my needs were met was on point. I also have to thank Tom King for his attentiveness to make sure my experience was good and making things work out financially for me helped. Being able to walk in and out of a dealership with papers signed and keys handed to me within four hours was unbelievable and reason to recommend Ray Laethem.

My perfect team- Bob Hunwick & Lauren Zanger. I've been getting my cars for over 25 years at Ray Laetham because of Bob Hunwick. He knows me and the type of vehicles I enjoy driving. Bob is thorough. He explains all options available & makes sure that my vehicle will be a perfect fit for me. Lauren is a sweetheart. She explains all the functions in the vehicle & sets up your personal preferences. In addition, she helps setting up your On Star account & Sirius radio. It's because of these reasons I will continue to come back to Bob for my future vehicles. I would also like to say that the other staff is very friendly and courteous.

I have a big SUV and a Lifetime warranty. Many Problems with service. I get a free loaner with my Warranty. Their rental lady tries to put a disabled American Veteran into a "SUBCompact". I asked the serviceman to tell her a big SUV before I even went to her. She then immediately turns into a B-----, well let's just say a disgruntled employee who has no idea of what customer service means. I get a mini-SUV. The serviceman says don't worry about the gas because it was not full. I bring it back 3 notches lower than it was. The owner calls up and says he can't make me happy. Hello, no kidding! And says he is dumping me as a customer. Hey Mr. Laetham, that's what caused Lochmor Jeep to have their dealership pulled. I want to know how many of Lochmor's ex-employees you hired because I swear they all waited and or worked on my vehicle. I'll be going to another dealer who is farther away but always fixes my car the first time. You actually are saving me time and mileage. 3 or more trips to you compared to one trip at the other dealer. By the way, everytime I was at your dealership (and it was plenty of times) some other customer was always complaining to me. You should fix that, remember it will take you more than one time! More than two times my car has more wrong with it after it leaves Ray Laethem then when I bring it in. Once I spent over a $100 on a leaking tire and they still cold not fix it, I fixed it myself. They have an employee who will steal your parking spot that you are waiting for by turning left in front of you. They have another employee who will tell you to drive into the garage, then another employee who will tell you, you can't do that once you are in. Parts are not put on the car properly, their response is "hemmmm"! Get a wheel rotation and loose your wheel lock, twice that happen. I had a $20 license plate frame and then I notice it was gone and "Ray Laetham Frame was in it's place, my frame no where to be found. I had a $100 cleanable oil filter and that disappeared with an oil change there. I put $120 of E3 spark plugs in my car. The car did not like them, they changed them out and kept the brand new E3's even after I asked for them back. The vehicle problems were fixed as of this date but I might as well have been on their payroll for as much as I was down there.

I brought my car to the service department because I knew I needed an oil change but also because there was a screeching sound that I couldn't figure out. Not only did they do a more thorough inspection when completing my oil change but they were able to find the problem, know that it was covered by warranty and fix it within the hour. My whole experience was completely delightful (as was my attendant Mike) and I will absolutely be going back to them with anything I may need in the future.

I had been looking to purchase a new vehicle for a while. Out of the blue received a GMC notice on my Facebook page. Contacted Betsy at Ray Laethem on the internet. She walked me through the steps, I completed an application and less than five days (due to my work schedule) I was driving off the lot in my new 2015 Terrain! Tony with whom I met in the dealership to sign my paperwork was VERY helpful with all of my many questions and made me feel as though we had known each other for years! I have heard the nightmare stories of going into a dealership and spending your whole day to get the deal completed, not at Ray Laethem! I would refer them to anyone! Nicest sales group ever!! Loving my new Terrain!! ??????

I live in Kalamazoo, Mi (about 2 hrs away) but grew up in Grosse Pointe. I worked with Matt Frame 2 years ago to get my first Buick Regal and then again last week to get my new one. I leased a 2015 Buick Regal and it was, for the second time, the best vehicle experience I've had.

My salesperson, Bob Hunswick, was FANTASTIC! He was patient, hardworking, and understanding of each and every little (seemingly insignificant!) preference or requirement my wife and I had. I was amazed at how good he was at communicating; calls were routinely returned in minutes, emails were always responded to, and Bob gave me routine status updates as we were engaged in a search for the perfect vehicle. I have never, in my entire life, had such a pleasant experience purchasing a vehicle. I wouldn't hesitate, even for a second, to recommend Bob and Ray Laethem to anyone looking for a vehicle.

Greg, the service advisor, got my order written up quickly. The work was done quickly.

I have brought 6 cars from this dealership. Every time I receive good care, my needs and wants are always met. I look forward to purchasing and my family with Ray Lathem.