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Brunswick Auto Mart

(3,409 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2023 state dealer award
View 3 awards
2023 state dealer award
2023 consumer dealer award 2022 consumer dealer award
New (216) 539-9195 (216) 539-9195
Used (440) 497-4009 (440) 497-4009
Service (330) 460-5146 (330) 460-5146

Reviews

(3,409 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Brunswick Auto Mart from DealerRater.

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Highly Recommend

We have used Eric Holley in the past and returned to work with him again for this purchase. He offers great customer service and makes sure you are satisfied and answers all questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very Satisfied

We just purchased our 3rd Toyota Camry from Dave M. and have been very satisfied with his professionalism and attention to our needs and wants. He explains everything thoroughly and listened to what we has to say.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Purchase

Very good experience, purchased a new Jeep from Johnny. Transaction was very quick, no pressure. I would definitely recommend Johnny and the entire Brunswick dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Recall

Followed all instructions I gave them. Repairs done quickly. We have purchased many vehicles from this dealership and service is always superb Connor was very helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Under promised & WAY over delivered: )

The service department made me feel at home. Cathy is by far the BEST service writer of all time. Josh my salesman made the experience easy & fun to do. Their finance department made it an easy transition from my last Jeep to my new Jeep. The sale manager went over & beyond to get a very sentimental magnet off of the back of the car I turned in. Best. Dealership. Hands. Down!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Problem with the drive seat

Rob Fleming Service Ad visor, is one of the reason, why I always buy Chrysler , he above and beyond, fair and honest , in and out, excellent customer service. the price was really high, I know he had nothing to do with the price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good service

They appear to be thorough and they get you in and out in a reasonable amount of time. They listen to your issues when arriving and promptly start on car..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Amazing experience

Dave miller at Brunswick auto mart is the guy to see! Excellent customer service. Got us into 3 brand new Jeeps. He goes above and beyond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Worst Experience Ever!

Charlie Dodds sets the bar for customer service so low that you have to go to corporate headquarters to get satisfaction. You basically in charge of your own sale. If you want to see your car expect to be your own sales person or go somewhere else. They order the car then wash their hands of it. You will be making all the calls, follow up calls and everything else related to the sale. They could not even submit my email correctly that 3 hours was spent with Star Link and Sirius Radio to straighten everything out. Nothing but a mess and no accountability! Do not expect much from this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We apologize for the inconvenience. Due to Karen Burval’s work in contacting Subaru’s corporate office, she was able to get $1000 from Subaru to compensate you. In addition, we reached out to you to inform you that your vehicle was available for delivery. We tried our best to make things right. –Charlie Dodds, General Manager | cdodds@brunswickautomart.com

A Deal and a Fine Salesperson

I recently leased a 2019 Subaru Outback and I was very pleased with the entire operation at Brunswick Subaru. I was especially impressed with my salesman, Bill Wall. He was very helpful in explaining all the details of car and the sale. In addition, he is very personable and honest. He gave me a much better deal than any other offer. I would recommend him and Brunswick Subaru to anyone interested in purchasing of leasing a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.