Reviews
My vehicle was fixed in a timely manner, but the prices
My vehicle was fixed in a timely manner, but the prices are very high. I couldn't get a lot of work done on my truck because there was a $150 fee to look at anything. I could have went somewhere else and not had to worry about the fees. I thought it would have been cheaper to take my Chevy truck to a chevy dealer, but I was completely wrong.
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We can completely understand your concern and focus on cost. We believe in providing real value to our customers and charge a diagnostic fee less than many of our competitors. Our fee of $149 is to diagnose and make an estimate toward repairs needed, after all, we want to make sure whatever is recommended is actually what is needed to fix a problem. Should the customer choose to perform those repairs with us we waive that $149 fee, just paying the cost of the repairs. If the customer declines the repairs, then yes, they are subject to the $149 which is the time and detail taken to identify any problems and concerns. We hope that helps clarify our diagnostic fee.
Sam Shikwana best salesman
Sam Shikwana is the best salesman to acquire at Matick Chevrolet. Not only did he make getting a brand new vehicle the quickest process, but my credit had a few flaws and he STILL pushed as hard as he could to help me out in a tough spot. All hoops that I had to jump through were all there from me, Sam just helped me hurdle through with ease and was polite and positive through the ENTIRE experience. I will forever recommend Sam Shikwana to everyone looking for a vehicle. Thanks to everyone at Matick Chevrolet for helping me out. You guys are the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joshua, thank you for your incredibly kind and thoughtful review of your experience working with Sam Shikwana and our Matick Team. We take great pride in serving our guests in a positive manner, and your kind words mean everything. Whenever you or your vehicle need anything, Sam and our team will be here ready to help. Stay well!
very good service kind courteous just what i was looking
very good service kind courteous just what i was looking for a 2020 chevy silverado
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so very much for your trust and this thoughtful review. We're thrilled we could get you the Silverado you were looking for with a great experience and price. Whenever you need us, our team is here to help. Stay well!
due for tire rotation is it free
Purchased a new 2023 Corvette from Matick and the entire
Purchased a new 2023 Corvette from Matick and the entire experience was excellent. Salesman Scott Trocker went above and beyond all expectations. He was extremely well prepared and answered all my questions accurately. No xx from Scott or the Matick staff. This was by far the best car buying experience I've ever had.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so very much for your kind review and the trust you put in our team with the purchase of your new Corvette. We can't thank you enough.
You are welcome. You deserve it.
Dealer posted CAMARO for sale on website and turns out
Dealer posted CAMARO for sale on website and turns out the vehicle had a deal pending They then offered another vehicle not on their website which was $15K higher Most dealers say whether the vehicle listed says if there is a deal pending
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We apologize that you found a vehicle listed online that was already spoken for. We can understand your frustration. Often times these vehicles are pushed to our website directly from Chevrolet, regardless of if they are spoken for or not, and we recognize the issue it causes. We are working to find a way to prevent sold vehicles from appearing on our site and others as quickly as possible and again, apologize for the confusion. We wish you the best of luck in your search.
Matick Chevrolet advertised a new CAMARO on their website
Matick Chevrolet advertised a new CAMARO on their website but had already been spoken for. Ghost cars👎
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We apologize that you found a vehicle listed online that was already spoken for. We can understand your frustration. Often times these vehicles are pushed to our website directly from Chevrolet, regardless of if they are spoken for or not, and we recognize the issue it causes. We are working to find a way to prevent sold vehicles from appearing on our site and others as quickly as possible and again, apologize for the confusion. We wish you the best of luck in your search.
“ We are working to find a way to prevent sold vehicles from appearing on our site and others as quickly as possible” Sounds bait and switch , but just leaves a potential customer with doubt in your business Other dealers say sale pending or similar verbage
Always good, fast service.
Always good, fast service. Courteous and professional let me know right away if additional service is needed.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We genuinely appreciate your kind 5-star review and feedback! On behalf of Demetrius and our entire Matick Service Team, please know how much your trust means to all of us. Whenever you need us, we'll be ready to assist. Stay well.
Not consistent or truthful.
Not consistent or truthful. I am never told the same thing twice when I take my car in for an oil change. On visit I need brakes, I ask pads or both pads and rotors and I was told both. I was confused because I didn’t have and issues that would lease me to believe I needed brakes. I asked about a squeaky sound in the back on driver said and that was never addressed. Months went by and never said anything else to me about the brakes. I took my car somewhere else and was told I didn’t need rotors but wouldn’t hurt to change the break pads. I went to a different Chevy dealership for an oil change and was told I was going to need tires in the future but I was good right now. That was the only time I went to another dealer but they also didn’t say I needed breaks. I came back to Matick and got a good report and I asked the person assisting me Tauren was he sure my tires were in good condition because the paperwork had all checked off green and he said that is what the technician said. I said ok because another deal told me I would need new tires soon. Had to take my car back the next day or 2 and was told I needed to new tires. My car was shaking and steering wheel shaking so hard I had to really hold it and this would happen whether I accelerated or didn’t. So how did I have good tires a day or two ago but now I need two new tires that cost me about $500 Told Tauren I needed a to be compensated for my inconvenience and he gave me only 20% I believe. I bought my car from Matick and have only had my car serviced at Matick except that one time. I am not sure I am going to continue to bring my business to Matick. This visit I was told I needed a flat tire repair and a filter replaced, I don’t believe anything that is told to me anymore. I agree to the work but I should feel like I am being told the truth and not being looked at as a dollar sign. Left this time and car is making a squeaky sound the whole time when I am driving, stopping, turning…wasn’t do that before this appointment. Couldn’t take the car back because I had and appointment for the car to be dropped off at Matick collision shop to get work done.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We take all comments, concerns, and feedback seriously and would like to directly speak with you about your review. It was our understanding that issues were to be addressed when you visited our Body Shop, and our team was awaiting that to occur. If there was a miscommunication we want to rectify that immediately. Truly, your business is valued and we'd like to discuss with you one-on-one what occurred. Please reach out to our Service Manager, Mike Bertucci, at (313) 531-7100 so we can try to make this right. Thanks in advance for your time and consideration in reaching out to us.
Fast, courteous, professional.
Fast, courteous, professional. I wanted an SUV with 3.6L, AWD, and Dark color (Black, Blue, Burgundy) had within days of starting process. They also swapped my wheel locks from my old vehicle. Thanks John
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
John, thank you for your incredibly kind review and recommendation. Our team takes great pride in the care we provide and we're thrilled we were able to get you what you wanted, quickly. Whenever your vehicle needs anything, we'll be here to help. Stay well!
Great experience, great dealer, great sales team!
Great experience, great dealer, great sales team! I purchased my Equinox there and I recommend it!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We genuinely appreciate your kind review and the trust you put in our team. We hope you love your new Equinox!