Reviews
The service manager is rude and a liar.
The service manager is rude and a liar. I will never go back ever again!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
GMC 2022 door repair
Took four weeks to bring the car in because they had no rentals , then to fix my car took another four weeks, and after I paid almost $4000. The paint was sprained over my windshield and mirror, still waiting for someone to call me back ?Even though I?m a loyal customers for 10 years, I am not happy with this experience.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We sincerely apologize that we weren't able to provide you directly with a rental vehicle. Due to the major shortage of new vehicles around the country due to production and microchip issues, we and many other dealerships have been forced to greatly reduce our rental fleets, which have traditionally been made up of those new vehicles. We recognize the inconvenience and sincerely apologize for that. In terms of the repair quality, we had no idea there was any issue, and am going to reach out to you directly to discuss the concern. Thank you for letting us know so we can make things right.
Very attentive to my needs.
Very attentive to my needs. Had vehicles for me to look at ready to go. When sharing my concerns with vehicles, he was very responsive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so very much for your kind review and recommendation. We know you have plenty of options when it comes to a dealership to shop and put your trust in. Your belief in our team means everything. Whenever you need us, we'll be here to help. Thank sagain!
Great service
Great job and speedy service. Car wash would have gone above and beyond!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Customer
Overall good service.Even when I purchased several vehicles from you guys,good service .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind review and the trust you put in our team, Ms. Miles. We take that trust seriously and hope to earn it again in the future when the time is right. Stay well.
cynthiamuhammad_54@yahoo.com
As always, I had the best customer service experience. 5 stars to Ms. Washington, 5 stars to the service department, and 5 stars to Darcy Johnson my sales person.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks so much for your incredibly kind review, Cynthia! We appreciate your kind recommendation and are thrilled that Darcy and our Matick Team were able to take such great care of you. Whenever you need us, we'll be here to help.
I found a 2011 Camaro which is now only $8000 but they
I found a 2011 Camaro which is now only $8000 but they will Not sell it to me because I d live in Redford despite my credit union being in Grand Blanc. How else do they discriminate?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
There must be a miscommunication here. We would never discriminate based on the location of one's home or financial institution they work with. After learning of a concern you were having with a website online, one of our Managers attempted to call you to further discuss and assist and left a message only to find you had since left this review. We wanted to assist you as best we could and coordinate with whatever credit union you use, however, we couldn't reduce the price of the vehicle as much as you desired and wouldn't allow us to work through whatever confusion there was about a location issue you perceived. We apologize if we couldn't help you more, but certainly not for lack of attempt.
I have an response from Rachael Bunting that said the dealership doesn't sell outside of Redmond because they recommend uninspected vehicles to be towed. My first offer, by the way, is the price of the Camaro currently. I contacted a "sales manager" by phone a week ago asking for a resolution with zero response until this one.
Collision service
Faith in the body shop was a pleasure to deal with!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Scott, thank you for your incredibly kind review and recommendation. Our Collision and Auto Body Team takes great pride in both their repairs and the service they provide. We are so honored by, and thankful for, the trust you put in us. On behalf of Faith Bolt and our entire team, thank you!
Customer
Highly satisfied with my service will recommend to friends
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ms. Smith, thank you so very much for your kind 5-star review and recommendation! We genuinely appreciate you and your trust and hope to earn it again when the time is right. Until then, stay well, and again our thanks!
Excellent follow up by Deante.
Excellent follow up by Deante. Answering all my questions promptly and sending videos clips of the vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your kind 5-star review and the feedback about your shopping experience with Deante Boyd and our Matick Team. We believe in giving our customers all the information they need, upfront, in a clear and tech-friendly way. Thank you so very much for your consideration and your feedback!