Skip to main content

Ron Marhofer Buick GMC

(316 reviews)
Visit Ron Marhofer Buick GMC
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–9:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–9:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (866) 580-3715 (866) 580-3715
Used (888) 490-6561 (888) 490-6561
Service (330) 818-9136 (330) 818-9136

Reviews

(316 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ron Marhofer Buick GMC from DealerRater.

Want to share your experience with this dealership?

Write a review

Like buying a car from a friend

I want to start by saying I’m probably the last person you want to sell a car to. John Zeno was fun to be around. When John,my wife and I sat down to buy a pretty unique used car it was like the 3 of us were long time friends sitting around at John’s house. After the deal was complete and I mentioned to John I thought the car could have been a little cleaner(by my standards) John went out and cleaned the car himself. John understood I was a car enthusiast and I expected a lot when buying a used collectible car. John Zeno was a great guy/knew what it was like growing up and owning some of the greatest cars made. Want to buy a car from someone who is your friend and not someone just wanting to sell you a car then see John Zeno.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your kind words & recommendation, William! Drive safely & enjoy your cool car!

DMC215

Great car buying experience with Steve Richards. I just love my Buick Verano. Will recommend him to my friends and family for their next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your recommendation, Dorothy! Drive safely & enjoy your Verano!

Great Place to buy a vehicle

By Far, Steve Richards is the best in customer service and/or sales at the dealership. I have known him since 2005, when we bought our first car from him. Since then, in total, we have purchased 4 vehicles from Steve and wouldn't go anywhere else. His courtesy and professionalism is unmatched to anyone else. Thank You for having such dedicated people on staff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your loyalty to Steve Richards & Ron Marhofer Auto Family! We value your business & hope to serve you for many years to come!

No Hassle Purchace

We have been buying automobiles from the Marhofer dealerships since 1983. It has always been a no hassle, lowest, or very competitive price. Our trade-ins have been consistent with Kelly blue book, and in a few cases even higher. As a result we have recommended the Marhofer family of dealerships to our friends and family. To date our family has purchased approximately 13 vehicles. We started to become interested in the GMC line in 2011 and have used the Marhofer GMC dealership in North Canton to purchase our last 5 vehicles. When in North Canton we always ask for Steve Richards. He not only guides us through the purchasing process, but is very knowledgeable and takes the time to calculate the best price based on what current offers are available for our particular needs. I have also used the service department for my oil changes/tire rotations and have been happy with the results. At this point, I am confident that our next purchase will be at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your loyalty to Steve & Ron Marhofer Auto Family, Jim! We value your business & look forward to the opportunity to serve you again in the future!

Great Experience

I worked with Steve Richards at Ron Marhofer when I purchases my new Sierra. Great guy to work with. No pressure, hassle free experience. Steve will get a call from me when I'm ready to upgrade. Appreciate your help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your kind words, Nick! We appreciate your business & look forward to the opportunity to serve you again in the future!

Repeat Customer

Steve Richards is the reason I returned to this dealership to purchase a vehicle. We have purchased 2 other vehicles from Steve and he Is great to deal with. Very knowledgeable, professional and we always feel he had our best interest in mind. Very trustworthy! We have recommended him to others as well. He has consistently matched us with the best vehicle to meet our needs. None better!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your loyalty to Steve Richards & Ron Marhofer Auto Family, Brenda! Please drive safely!

Buying a NEW car

I stopped in after work and left with a new GMC SUV. Staff went above and beyond to make sure I got what a wanted. I recommend this dealership

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your kind words & recommendation, Rebecca! Drive safely & enjoy your new SUV!

i'm happy with my buick convertible (cascada) .

i'm happy with my cascada sold to me by john zeno. that was a few years ago and i still get oohs and aahs. i also like the free car washes. when will that start up again?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your kind words! Please drive safely!

Great shopping and service experiences at Marhofer

This is the third vehicle I've purchased from Marhofer, and Steve has been my salesperson for the last two. I started with an Acadia which I loved, moved on to a Sierra 1500 when I needed to navigate rough roads and pull a travel trailer on steep mountain roads (while the Acadia was wonderful those conditions required the truck), and am now happily driving a 2020 Sierra 1500 AT4. I've been very happy with Marhofer's sales. Steve is a very knowledgeable salesperson and answered all my questions without being high pressure. From past experience, the service team is friendly and knowledgeable as well and has been there for me whenever I needed them, so I'm comfortable they will be there for the new Sierra as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your loyalty to Steve & Ron Marhofer Auto Family! We appreciate your business & hope you enjoy #3!

The person completing this survey

Marhoffer has always provided above average service and delivered quality customer service on every visit I have made. The courtesy of the staff is what makes the difference.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your kind words & recommendation, Mike! Please drive safely!