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Borcherding Buick GMC

(318 reviews)
Visit Borcherding Buick GMC
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
New (513) 640-0464 (513) 640-0464
Used (513) 640-0455 (513) 640-0455
Service (513) 640-0478 (513) 640-0478

Reviews

(318 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Sales and, Finance

Great group employee. Leasing was easy with Hank, Hank finance manager was great. Just a great group. Thanks Steve as always

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good Service Experience

Check Engine Light Came on. Service checked it immediately without an appointment-identified the problem, gave me an appointment the next day with loaner car and it was done the next morning. Very efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Service on my 2015 2500 HD truck

Nothing but excellent service and excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Oil Change/tire services

I just wanted to say that I have owned other vehicles and had to go to the dealer for services time to time as well but I have never experienced such a great services on the process before! Outstanding Customer Services, Facilities, I was impressed even the kids play area with books , fun game table!) and of course, the time I had everything taking care of! I would definitely recommend to my family and friends to own or lease a car from This Buick Dealership, I am very happy with my car and I will stick with them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Customer Service for service to Buick Enclave

All went well. I was sold many services, including tires I had not planned this visit...since the re was a $200 rebate. The service representative escorted me to the cashier and handed her the service invoice. I presented my credit card to the cashier and the service representative presented me with the mail-in rebate paper with a copy of the service invoice. All I had to do was complete the form and mail it in. HOWEVER...THERE WAS ONE PROBLEM...THE CHARGES HAD TO BE PAID WITH A GM CARD...SO I WAS NOT ELIGIBLE FOR THE $200 REBATE. I believe this is false advertising and an example of "bate and switch" sales tactics.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Recent visit (10/7/18)

I recently purchased a 2015 Buick Enclave. I needed to return to the dealership to have a PULSE lighting system installed. Mr. Charles Back was very courteous and attentive and I was promptly taken care of. While I don't look forward to additional service trips, it will be nice to be taken care of in such a good manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great place to buy a car

Our sales person Nelson was great!! We will recommend Borcherding to all of our friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service with a smile

Case took good care of me. I had an oil change and a question on one other option, that Case was able to take care of. They were ready for me when I arrived and took me right in at my appointed tim.,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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service dept.

As usual fast friendly and professional service. Everyone that I had contact with from drop off to payment to pick up was friendly and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Owner

We could not have been treated any better by Borcherrding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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