Lincoln of Cincinnati

I didn't end up buying from Montgomery Lincoln, but I had an exceptional customer service experience. I would recommend working with Al Roundtree. He was honest, courteous, and detail-oriented, and it was clear that he wasn't just trying to sell a car, but wanted to help me make the right decision. We test drove a Kia Forte, and he was able to answer my questions, and give any and all information (both good and bad). Although I happened to find a better price elsewhere, the customer service from Al and Montgomery Lincoln are superior to any other dealership in the area.

Inquired about a used car online. Didn't receive any information with an hour so I called the dealership to inquire. (Someone called about an hour and a half after I called them). Went to the dealership the next day. It was raining so the salesperson, Chris, had the car pulled under the awning for us. We took our young children with us which usually makes things a little more difficult; however, our children were treated with as much respect as us. The entire team worked with us for a smooth transition. They even pulled our trade into the garage so we could get our car seats and such moved to our new to us car. Very clean facility and I can't praise the staff enough.

I tried to purchase a used car from Theo at Montgomery Lincoln in Cincinnati. I live in Atlanta GA so i called around for a few days and finally found a brother of a friend of a friend to go and test drive the car for me. Once that was done i contacted a shipping company to pick up the car and bring it here. I made the deal I thought over the phone the evening of 2/26/14 with Theo. Set the price, worked in all other charges, gave me the total purchase price for the wire transfer. He took my personal information for the title work, name, address, dr. lic number and ssn number. Said I would get a fax the next morning with the routing number for the bank transfer. That fax never came. At about 10:30 the morning of the 27th he called to say he sold the car. I told him i thought we had a deal, and how could he do this, I had everything set up including transportation for the car to here. He said it was my fault, he did not get the funds, so he was free to sell the car. I would normally agree except for the fact that he never sent the fax to give me the information to do the wire transfer. He kept saying he did, and this was my fault. I checked the memory in the fax machine and nothing came from the dealerships area code. I called the sales manager Andy and spoke with him about this also, it was like talking to a wall. Same rehearsed song Theo was using. Then the morning of the 28th, at 10:17am I received a fax from Theo and the dealership with all the needed information for the wire transfer and other ppk to sign.JUST A DAY LATE.( I kept this paperwork with the fax information across the header for future reference. ) I am sure the new car department of this Lincoln dealership is a pleasure to deal with. BUT the used car department is another story. You would expect this from a buy here pay here lot, not a LINCOLN dealership lot.

Arlene contacted me in a timely manner and answered all my questions well. Unfortunately My finances will not allow me to purchase at this time, I just hope they have a used car to my liking when I get my tax refund. I will certainly check their stock first!

Decided it was time to trade in and up for a new car, my daily driver was the first new vehicle I'd ever purchased and that was back in 97 - it was still going strong but time for a new ride. My wife and I stopped by late on a weekend afternoon and Pete Verbitski took the time to give us a test ride and answer all our questions and was a complete pleasure to work with. He's what a sales person should be, helpful, courteous and not pushy. Will be sending anyone who asks to visit him when looking for a new or used car. Really enjoying the MKX! :-) Will be returning hopefully before it's 15+ years old.

I PURCHASED A 2001 PONTIAC AZTEK AND WAS VERY PLEASED WITH THE STAFF, ESPECIALLY MY SALESMAN. I FEEL HE WENT BEYOND HIS CALL OF DUTY TO MAKE CERTAIN THE SALE WENT COMPLETELY SMOOTH, WHICH IT DID. I WANT TO THANK ALL OF THE STAFF FOR MAKING THE SALE A COMPLETE SUCCESS.

Saw a used truck online. It was still available. It was exactly as described. Pete Verbitski (salesman) answered every question. He was helpful but not pushy. I would buy there again and highly recommend it to my friends.

I got a great used Ford Focus SES at a great price. I was very happy with my saleman and there was no pressure. I had emailed the dealer about the car and they were prompt about returning info that I asked about and that the car had not been sold.

The dealership is very nice inside, the 4-5 Licolns on the showroom floor all were very nice vehicles but I was there to look at a used vehicle. I found the vehicle on Cars.com and went to the dealer aroun 6:30pm on a Wednesday. The salesman was quick to allow a test drive. The sales person went with me. This is a peave of mine, why does he need to sit with me on the test drive? It didn't deter me from testing 'foot to floor' acceleration. When I asked questions (since he was with me) he was helpful but didn't know some specifics. I liked the vehicle and put an offer in, along with a trade in. Of course they didn't take it and came back a few times with counters. They wouldn't meet my offer so I walked out. The next morning I got a call from the sales person saying they would do the deal at what I offered. Note: Stick to your guns on what you think a vehicle is worth, especially used vehicles! I got a very good deal and I'm happy with the vehicle. I did think they should have done the deal originally and the sales person was being rude at times during the negotiations but it all worked out. Also, they provide free lifetime oil changes (@ 5,000 miles/change) so that's a bonus!