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Bert Ogden Buick GMC

(150 reviews)

Reviews

(150 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bert Ogden Buick GMC from DealerRater.

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I took in my vehicle for an oil change. Your prices are...

I took in my vehicle for an oil change. Your prices are ridiculous 78.00 too much. Burns Motors and Pharr Toyota have better prices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

If you want the best customer service and all your...

If you want the best customer service and all your questions answered you need to go with William Watts! Awesome salesman! He is very knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

PURCHASING A CAR

EXCELLENT SERVICE FROM BEGINNING TO END! PETE LOPEZ IS THE FIRST SALESMAN TO SEAT DOWN, LISTEN, AND TAKE ACTION.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great

Great place to buy a vehicle. Excellent customer service and very knowledgeable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Fast and excellent service.

Went as a walk in and was helped by service advisor. They got my truck in and out really fast.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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No title

Staff was very professional, kept me inform of my truck's status

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Replace headlight bulb on 2009 Buick Enclave

Replaced a headlight bulb. First bulb was bad and not installed right. Forth trip to the dealership got the right bulb and appeared to be installed correctly. However the owner had to install the bulb correctly the next day.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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New purchase

Good employees good service very nice place to shop

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Crooked dealership

Went to this dealership on 1/7/19 after 1 1/2 years ago that got horrible experience and bought somewhere else. Thinking that it may have changed but I was wrong. Same expirience at the sales department. Not honoring what they advertised, not honest, not transparency dealership. I would recommend not buying at Bert Odgen dealerships they will screw you and try to take advantage of you.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

We are disappointed to hear that you did not have a more positive experience with us at Bert Ogden Buick GMC. Please reach out to us at (956) 205-0122 when you can so we can address this situation directly. Thank you and have a great day.

Crooked Dealership not transparency and honest.

Went to this dealership today 1/7/19, my last time was a year and half ago, receive a negetative experience in the sales department and went to buy elsewhere. Came back again today thinking that maybe things have change but I was mistaken. Went in because of an advertisement on their internet page of a truck with an amount of discount. They didn’t want to honor the discount and if they did I would have to buy an add on, extra cost that wasn’t necessary for me. Bert Odgen dealerships are not honest, transparency and sincere. They will screw you if you let them, Buy elsewhere where you feel that they are honest.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.