Reviews
the service person Juan they did an accident job we were...
the service person Juan they did an accident job we were very satisfied thank you for everything
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Juan to be a positive one at Access Ford Lincoln of Corpus Christi. Please don't hesitate to reach out if you need anything else. Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400
I went in for a simple oil change. The mechanic soiled my...
I went in for a simple oil change. The mechanic soiled my clean carpet on my classic 2005 lincoln town car with oil on the driver's side. I waited for hours for the complimentary car wash, and I finally just gave up. I brought the car back for the oil stain and got a horrible streaked car wash. I had to take my car from the dealer to a car wash before my paint was ruined. Somehow my bumper got gouged. My car was in immaculate condition until this substandard service. I had just gotten my car out of the paint shop with new chrome and paint and your people ruined it! I will never take my car there again!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Barry Beard Service Manager AccessFord.com 361-698-3400
3 hrs for oil change and tire rotation is way too long....
3 hrs for oil change and tire rotation is way too long. And reservations mean nothing !!
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you. Barry Beard Service Manager AccessFord.com 361-698-3400
I've been doing service with access since it was built...
I've been doing service with access since it was built and before. I deal with Juan and he does a great job. Good experience all around.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear that Juan and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400
If you want a team that has your back, do NOT do business...
If you want a team that has your back, do NOT do business with Access Ford in Calallen. This was the worst experience!!!! I will never do business with them again. They are a bunch of liars.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. Larry Cluff General Manager 361-653-3498 LCluff@lithia.com
Some things under the truck was not reconnected… they did...
Some things under the truck was not reconnected… they did a transmission swap and in doing so some of the bushing bolts were taking off. But after leaving the dealership could hear a lot of rattling every time I hit a bump. Under further inspection I could’ve killed myself. Took it as a bad sign and a tree in the truck Litha dodge corpus christ
- Customer service 5.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Barry Beard Service Manager AccessFord.com 361-698-3400
people are nice service is good One thing. I wish. is...
people are nice service is good One thing. I wish. is that. I could talk directly to whom ever is repairing truck so. I can explain. problems. but. I tried. to talk to the service tech last time. and. I was given the run around. and problem is still there after. 1100 dollars. but. your goid. on oil change and other not so complicated problems. when. i have. real problems. I go some where else. that. i can. explain. what truck is. doing.
- Customer service 5.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We thank you greatly for your honest feedback. It's crucial for us to hear from valued customers such as yourself. We are very disappointed to hear that your experience with us has not been a seamless one, and we sincerely apologize. To that end, we'd like to obtain more details about your particular situation so that we may look into this further. At your convenience please reach out directly and let us know the best way to contact you. Barry Beard Service Manager AccessFord.com 361-698-3400
I’ve never purchased a vehicle like this and was very...
I’ve never purchased a vehicle like this and was very pleased with the truck. The men that delivered were very kind helpful. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! Larry Cluff General Manager 361-653-3498 LCluff@lithia.com
Great service department nice knowledgeable employees...
Great service department nice knowledgeable employees very busy it’s best to leave your vehicle for service in the morning and pick it up later in the day
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400
Happy with the trade, but after the sale appointments for...
Happy with the trade, but after the sale appointments for servicing my vehicle were not set up, phone calls were useless, no one returned my numerous calls. Arrived at the appointed time and was told the ball was dropped, had to reschedule..again no luck calling, so drove to dealer and ask for help. Waited around lobby for an hour, left the dealer, Did finally get a call from “NATO” he said will. Set appointment for 1/24/22 to do spraying bed liner, don’t knows if will get other work done, will see, Also wanted some one to help me understand all the features on the truck, was told to read the manual
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Larry Cluff General Manager 361-653-3498 LCluff@lithia.com