Reviews
Worst service I’ve ever experienced in my life....
Worst service I’ve ever experienced in my life. Management would not take the time to call me back
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Barry Beard Service Manager AccessFord.com 361-698-3400
Courteous,prompt, good service. Satisfied with treatment...
Courteous,prompt, good service. Satisfied with treatment & service. Arrive early, service completed at reasonable time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Access Ford Lincoln of Corpus Christi. We appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400
Mr. Rick was great and kept us informed during to...
Mr. Rick was great and kept us informed during to process. Everyone there was very courteous. Will definitely return there and refer friends and family. Love my new expedition
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new Expedition! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Just minutes from anywhere in Corpus Christi! Larry Cluff General Manager 361-653-3498 LCluff@lithia.com
Took truck in for hub actuator took while to get parts....
Took truck in for hub actuator took while to get parts. Once truck was picked up the next day started having the same grinding noise. Took it back to the dealership they had it for two weeks and could not find a problem it took them two months to fix the driver side hub actuator very dissatisfied. The supervisor Barry asked me what I was doing to just make the noise happened, as I was tearing up my own truck.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Barry Beard Service Manager AccessFord.com 361-698-3400
Worst experience I’ve had with a service department. From...
Worst experience I’ve had with a service department. From giving me my car back with more problems than I dropped it off with. To treating me like a peasant.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Barry Beard Service Manager AccessFord.com 361-698-3400
Very friendly. Answered all my questions.. gave me a...
Very friendly. Answered all my questions.. gave me a great discount on my work done there.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Leroy, Thank you for taking the time to share your thoughts on working with Jennifer and our team. We're glad to hear we delivered such a great experience! Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400
Haven’t paid off my trade-in yet and it’s been over a...
Haven’t paid off my trade-in yet and it’s been over a month have bubbles in the tent that haven’t been addressed
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Larry Cluff General Manager 361-653-3498 LCluff@lithia.com
Completed warranty repair as scheduled, kept us informed...
Completed warranty repair as scheduled, kept us informed and the work was quality to our satisfaction
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fred, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400
Very poor customer service . With no follow up and tried...
Very poor customer service . With no follow up and tried to rip me off still no follow up
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Barry Beard Service Manager AccessFord.com 361-698-3400
They didn't pressure you, rush you to buy. Explained...
They didn't pressure you, rush you to buy. Explained everything making sure you understood.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Just minutes from anywhere in Corpus Christi! Larry Cluff General Manager 361-653-3498 LCluff@lithia.com