Reviews
Happy with my new car
I bought my car with a minimal amount of red tape. Tarek Kassem was my salesman and walked me though all the steps with an emphasis of not wasting my time. While we had the usual negotiations on the transaction he was always professional in communicating with me. I plan in keeping my car a long time, but if I looked at a car featured at his dealership I would gladly use him again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent purchasing experience!
Your Sales Associate, Tarek Kassem, was awesome. Due to his thoroughness, outstanding communication skills, and willingness to go "above and beyond", our long distance purchase (we live two and a half hours away) was incredible! He communicated every concern and question about the SUV and explained the entire purchasing process before we arrived. He texted and called while on and off-duty to insure confidence in the Ferman experience. Robert Packard was very efficient and professional while we completed the "formal" purchasing process. Everything went so smoothly from start to finish! I would highly recommend your dealership to my family, friends, and acquaintances.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent. Competent. Friendly. Efficient
The service and negotiation was pleasant not high pressured. Willing to work out agreeable price and trade numbers. Helpful hints on additional options and programs
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Got In and Got Out in 3 hours
I was a first-time buyer and they guided me through the process quite well. Ferman has an excellent staff who are courteous and friendly 100% of the time. Pete was great and was upfront all the way on the specs of the car. Everyone was extremely patient with some mishaps I had with my bank. Hands down the best price for a used Mazda CX-5 Grand Touring I ever saw when I was searching for one in the Tampa area. Highly recommended dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
New Car Purchase
We bought our Jeep Unlimited from Ferman New Port Richey and had a great experience. We worked with Scott Gnong and got the best price and quick friendly service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent
Outstanding service, everyone we met were friendly and helpful, highly recommended. Adam and Eric made sure we got the truck we wanted and a price we could work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We love German Chrysler Jeep
We had excellent service from Ferman when the alternator died in our Chrysler on Wed this week. And, they already had a full schedule that day! We appreciate the great service we received.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Review
I came in for an oil change and Jamie was my service adviser. I didn't have any problems and the service was very professional. I gave a rating of 4 for customer service only because I had scheduled my appointment for 8:00 am with Sarah over the phone 2 weeks prior, however, the appointment was on the board for 8:30.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Exceptional experience
I am extremely happy with Germans. The work the technician did on my car was completed in less time than I was quoted and was done with extreme satisfaction. Customer service at this garage is outstanding.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Owner
I bought a new Jeep Cherokee Latitude ,and was very satisfied with the overall buying experience Everyone at the dealership was very helpful and friendly. I would certainly consider returning to this dealership when looking for another vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase