Reviews
Write a reviewlack of communication, replacing transmission line
oil change was great, the follow-up service on the transmission lines was not so great. someone forgot to inform me that the part was not in, or ordered, causing me to be without a vehicle for and extra day.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, James. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jimmy Montez - General Manager
Clean ,friendly service. coffee,snacks are great!
Nice ,friendly service. The service,has always been GREAT!!Vehicle always come back clean.Never had any problem, Have two Ram trucks.Would not,go any where else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Willard. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Sincerely, Jimmy Montez - General Manager
Totally great service, service desk lady very frie
Everyone was so friendly, made you feel welcomed. At the service desk the lady was so friendly, explained to me when the next oil change service was due.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Carmen and thanks for the great feedback. We're very happy that our team was there to give you the customer service we know you deserve. Thank you and we look forward to seeing you again. Sincerely, Jimmy Montez - General Manager
Awesome Professional Service
This service department was thorough, timely and very courteous. I brought my truck in for a scheduled oil change and received much more. From electronic updates to an unexpected car-wash. Great service and knowledgeable service personnel.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wendell, thank you for your kind words. We feel our service department is what makes Brown Dodge Chrysler Jeep Ram special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment. Sincerely, Jimmy Montez - General Manager
No pressure dealer with great small town attitude
Not high pressure. Straightforward, friendly experience from both the salesman (Mike Espinoza-We loved him and saved his info in our phones for the next time we need a vehicle. He will be our first stop for sure!) and the financial department.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the excellent review, Kayla. It is great to know that Mike was able to provide you with pressure-free, straightforward and friendly service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jimmy Montez - General Manager
Great people working here.
The salesmen went above and beyond to help me. Without their help, I would not have left there driving a brand new Ram 1500 Lone Star Edition.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Santiago, thank you for writing this fantastic review and giving our dealership such an excellent star rating. It is great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Sincerely, Jimmy Montez - General Manager
Excellent Sales and Service
In sales and service Tom Villa and Albert Del La Garza take very good care of us. We personally own 2 Jeep vehicles and manage a fleet of 9 Dodge service trucks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Rockford and thank you for this great review! We're excited to hear that Tom and Albert took care of you. They are a great asset and we appreciate all they do. Thank you again and hope to see you soon. Sincerely, Jimmy Montez - General Manager
great customer service
excellent customer service and everyone is very friendly. Would definitely recommend to anyone who is looking into buying a new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Lydia. We are very happy to hear that we could be so friendly during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Sincerely, Jimmy Montez - General Manager
Great service
Parts managers are Awesome. Also very speedy. Over all nice and clean facility.i have been a very happy customer. Sincerely Tammy Hill.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Tammy. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Sincerely, Jimmy Montez - General Manager
Great service, Awesome people
Everyone treats us like family. This makes our 7th vehicle bought at Brown Dodge,3rd one this year. Rick Torres is the best
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for providing us with feedback regarding your recent visit, Cheryl! Our team works hard to keep our customers coming back to Brown Dodge Chrysler Jeep Ram and it's great to hear of your continued business. Rick is wholly devoted to the success of our guests' experiences and we are both lucky and proud to have him on our team. We appreciate all of your kind words and thank you for returning to our dealership. We look forward to seeing you soon and hope that you enjoy your new vehicle! Sincerely, Jimmy Montez - General Manager