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Principle Volvo Cars San Antonio

(1,739 reviews)
Visit Principle Volvo Cars San Antonio
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2017 state dealer award
View 3 awards
2017 state dealer award
2019 consumer dealer award 2017 consumer dealer award
New (877) 853-4498 (877) 853-4498
Used (210) 775-5782 (210) 775-5782
Service (210) 305-4271 (210) 305-4271

Reviews

(1,739 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Principle Volvo Cars San Antonio from DealerRater.

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Service

My experience was positive; very customer service friendly. Bryan called before starting the work and explained repairs that were needed. A loaner was available, which helped tremendously.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Mollie! Come back and see us any time!

50,000 miles service

Bryan did an excellent job. The service was handled in a courtesy and professional manner. Bryan kept my husband and I informed of our repair status.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for shopping with us! Take care!

Excellent Service at Volvo SA

Great service and excellent customer service. I came in really late with no appointment because it was an emergency and they helped me with everything. Really good service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Regina! We're glad to hear about your positive experience at our dealership. Let us know if we can help with anything else!

Prompt response to customer needs!

This group of Service Reps at Volvo San Antonio makes you feel like they care about you and your needs. Their prompt response to me and my family needs makes me keep coming back and buying another Volvo. Our family owns 3 right now! Jim in the Service department is knowledgeable about what is needed to keep my cars in top condition.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! And we do care about our customers. You're human beings just like us. We've purchased vehicles before and we know that it can sometimes be a hectic experience. Our goal is to keep that from happening the best we can, and to make the customer happy. It's good to know that we accomplished that with you. It's awesome to hear that your family has THREE Volvo vehicles, too. They're fantastic vehicles! Please let us know if there's anything else we can do for you. We appreciate you shopping with us!

Volvo repair

I was initially shocked at how much work was required on my Volvo. The staff worked with me performed great work! Dwayne is a very professional service provider. I will definitely ask for him again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star review, Rose! Come back any time.

Clean, considerate, & very helpful!

I was late to the appointment & called to say I was lost. She offered to have someone come find me. Very nice & considerate. Clean place. Was no problem since I late either. So helpful, and everyone seemed to be happy to work there!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star review! And it's true, we all love what we do and we love helping people. We're glad you received the customer service and respect that you were looking for. It's always great to hear when one of our customers left happy! Let us know if there's anything else we can do for you!

Great Service from a dealership

I came in early with no appointment for a minor issue on my XC90 that xould only be addressed by the dealer. Richard was able to fit me in and fixed the issue at a lower cost than I was originally quoted over the phone one week prior. All around great experience with no upselling B.S. I will be calling Richard with my future service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback. We appreciate your business and for taking the time to tell us we are doing a good job. If you ever have a question don't hesitate to give me a call or an Email. Bill Baker

Excellent Service at Volvo of San Antonio

Everything they said they would do they did, including having a loaner car available. I was really impressed. Everyone was asking if we needed any help and were really friendly. Great place to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your review! We're glad to know you were happy with the service. Let us know if there's anything else we can do for you!

State inspection

Fast, efficient, courteous. My daughters took my husband's car. Great Volvo dealer and service center. They took care of the emissions and safety inspection after fixing wiper fluid hose valve.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! You rock!

Great dealer seem really concerned about customer

Joel is my salesman. Always available to research and answer questions. When I'm looking for a vehicle he listens to my needs and always works hard to find even more than I hoped for but yet within the budget I have set. Then, everyone else falls in line to give me the best experience possible. Some times things don't go as planned, but, I really can't say that the San Antonio team let me down. They always go the exrta mile ensure I end up well satisfied no matter what hiccup may have happened. They all seem to always have a 5 Star attitude.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words about Joel and our dealership! You're a great customer!