Reviews
Friendly and attentive staff all around. Selection of...
Friendly and attentive staff all around. Selection of vehicles was above other dealerships. Happy customer from Houston. Thank you Mari and Brad for your help!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ryan is undoubtedly the most attentive and caring service...
Ryan is undoubtedly the most attentive and caring service associate I have worked with. He is truly outstanding and a great asset to BMW of San Antonio.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Good talk with antonio and good work there, explained me...
Good talk with antonio and good work there, explained me through all the defects for the car and gave me good understanding what needs to be done in next service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Average. Not great. Set an appointment with all my needs...
Average. Not great. Set an appointment with all my needs (rental car) but upon arrival, started from scratch. Took >30 minutes from start to finish which could have been shorter had the advisor been prepared. Drop off took just as long. No covers used in car by staff despite current pandemic, thus, had to wipe my car down. other dealerships use plastic seat and steering wheel covers.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for the feedback. We attempt to serve you and all of our Clients in the most professional and safe way possible. We are taking many measures, some seen and others not, to keep you safe. We would love to discuss these with you in detail. Please reach out to me directly so we can discuss. Thank you! Allie Peters - BMW Service Director - alliec@principleauto.com
Easy to deal with, very friendly, very helpful. Benjamin...
Easy to deal with, very friendly, very helpful. Benjamin even picked us up, drove us to the dealership, and even drove us to our bank to help us out. Our X5 was great when we drove it home.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service with out the wait, thank you. All the...
Excellent service with out the wait, thank you. All the service work was completed on time while the communication was explained in full detail from beginning to end.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide us your feedback! We are stoked that you had a 5 star experience!
BMW San Antonio and Ryan always help me solve my car...
BMW San Antonio and Ryan always help me solve my car problems. I appreciate their knowledge and expertise. The two drivers delivered me safely to my destination.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bmw Of San Antonio always goes above and beyond and...
Bmw Of San Antonio always goes above and beyond and customer service is top of the line ! I recommend to all my friends and family .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great communications from service team. Kept in contact...
Great communications from service team. Kept in contact with details of service being performed. Used technology to secure social distancing. Very well oiled vessel! Very professional!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide us with your feedback! We are thrilled to hear you had a 5 star experience! We look forward to the opportunity to serve you again!
I have purchased cars from Audi and Mercedes Benz. These...
I have purchased cars from Audi and Mercedes Benz. These two dealerships had amazing sales and customer service staff. This BMW purchase experience was quit disappointing for me. The salesman made me feel rushed and unappreciated. He made me feel like he was irritated with the whole process. I do appreciate him staying late to accommodate the sale. However, if I had known I was going to be treated that way I would have waited or gone elsewhere. The lady that appraised my car was very nice and helpful. Overall, not what I expected from a luxury dealership.
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for the feedback Jinayparis. It appears that we missed the mark when it came to delivering you the service you deserve. I was the one who appraised your car and I would love the opportunity to deliver better service to you. Can you please contact me directly so we can discuss? Thank you! Yvonne Garcia - New Car BMW Sales Manager - ygarcia@principleauto.com