Central Houston Nissan

Terrible, Terrible, freakin terrible dealership. Was straight out lied to…..I’m a Disabled Army combat vet. I do not deserve to be lied to or disrespected! They have about 10 thousand dollars of markups in addition to their MSRP sticker price?? Something called $4999, Market inflation pricing???

Jesús siempre ha sido muy servicial, en cuanto uno llega siempre está dispuesto a dar solución a nuestras preocupaciones,en mi caso fue cambio de aceite, lo recomiendo, trato excepcional

Worst possible review for customer service. Our safety was compromised from their service, and they did nothing! Stay far away.

Gracias al Sr Jesus Castellanos es una persona Profesional y eficiente ,responsable Honesto y responsable en su trabajo me siento muy agradedida

El Señor Jesús Castellanos Es una persona muy amable. Y honesta con su trabajo. Estamos contentos con su trabajo y su experiencia.

Mr. JC was very professional and did great with my service today. I recommend coming to Central Houston Nissan for your services and asking for JC.

I took my vehicle my vehicle for service they had my vehicle for a week or so I was given a rental that was covered under my warranty. I called the following week and asked if my vehicle would be ready because I had a flight out of state they told me it should be ready by Wed my flight was Thursday morning we’ll my vehicle wasn’t ready until Friday. I gave them advanced notice of flight and I wouldn’t be back until Sunday. Nissan wouldn’t cover the two days of the rental when the knew I wouldn’t be back until Sunday and they had my vehicle around two weeks prior. It’s safe to say I won’t be dying any business there again

I had a lease for a 2022 Nissan Frontier and changed it to a 2023 Leaf at Central Houston Nissan on 11/23/2022. I was told I didn’t have to make any more payments for the Frontier, but my previous account of the Frontier was in auto-payment and the payment went through on 11/29/2022 of $389.99. On 12/23/2022 I also had to pay the lease of the new Leaf of $455.99. Nissan sent me a check for $184.96 in mid-December. In regards to the auto-payment that I didn't have to pay, I asked Nissan Finance for a refund of $205.03. I was informed that the account had already been closed and I should contact Central Houston Nissan. On 2/1/2023, I visited Central Houston Nissan and was told that they could not help me. I also had a problem with the car salesman at Central Houston Nissan, Kevin Chen. He assured me that if I got the Nissan Leaf (EV) I would be eligible for the new clean vehicle credit of $7,500. I did get the car because of this statement and had to pay an extra $1,000 to be able to lease this car. When I recently filed my taxes, I learned that I had no right for the tax credit. I lost a lot of money because of this lie and now I’m stuck with a car that already gave me a lot of financial loss.

I am in the market for an Escalade, and I met Joe Gonzalez. I asked him several questions via the social media play form, and he was very responsive. Unfortunately, the vehicle was sold during our exchanges, but Joe was prompt and gave me detailed responses, and offered me comparable cars. I didn’t buy from him this time, but if the right vehicle comes along and he presents it, I will undoubtedly work with Joe.

We were having issues with our car and booked an appointment for the next morning to get it fixed. The entire process, from booking the appointment to getting the car fixed could not have been easier! It was such a smooth process especially with Alex Rodriguez available to help us out. We are not car people, but Alex was able to help us understand the issues and walk us through the steps needed to get it fixed. We were able to approve or disapprove any one fix and the final bill was 100% expected. I definitely recommend this service to anyone. Thank you for everything, Alex!