Reviews
excellent salesman slow support staff
Pedro the salesman was super. He was a practiced professional. The support staff was courteous if slow.The incidental costs were a bit high and not supported by hard facts.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Great easy fast service!
Loved the service and how fast they were. Mr. Wells took excellent care of me!
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good Deal, Great Help!
Purchased a new vehicle and the service and support was very good!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
lousy car repair
did not replace passenger door ,I don't know what they did, the work was shoddy. You can see the material that was used on the.car. Got an oil change, no wiper fluid was replace. They did a lousy job on my 2913 Chrysler.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best Dealership in Houston
River Oaks Chrysler Jeep Dodge has been my go to dealership since 1986. Why? This dealership is different from the others. From the owner to the general sales manager to the sales staff to the finance department, you are treated like family. They are professional, informative, and honest in their business dealings and genuinely want to create a happy and satisfied customer out of you. I have purchased and leased numerous vehicles for my family over the years from them and have never once felt any buyers remorse. They are always there for you if and when you need them. I have referred many friends, clients and business associates to them and have never heard anything but praise for this dealership. Do yourself a favor - call River Oaks Chrysler Jeep Dodge the next time you are in the market for a new or used vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great car buying experience!
Low pressure, focused on my needs and was appreciative of my time. Thanks Alan and the River Oaks Team! This was the 3rd vehicle I have purchased from River Oaks. For the reasons above. Mark
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Customer Service is KEY... RIVER OAKS is GOLDEN!
We live in Fort Worth, Texas... This is our second experience with River Oaks. There wasn't a second thought of where we would purchase our latest Vehicle (Dodge Ram 2500) CUSTOMER SERVICE is what they are all about. Blake Helfman and David Rostami... will Always have our business. Shop River Oaks you will be more than Satisfied!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Horrible dealership!!
Worst car dealership!!! My husband and I traded in a truck and a car for a new Jeep Compass. This was by far the worst car buying experience ever. We spent over 6 hours at the dealership and recieved the worst customer service. The salesman Dijon did not even go on the test drive with my husband because he said he was to busy but the whole time my husband was out on the test drive Dijon was sitting at his desk doing nothing. Then after we finally finished and were told the jeep would be brought to the front they tell us they haven't cleaned the jeep yet and we would have to wait another 45 minutes. We had enough and told them just bring us the jeep. They finally brought us the jeep but with no paper tags, my husband had to go ask for them, then the salesman Dijon put the tag on he car and he left a big scratch on he back. Now about two weeks later I am receiving calls from the old finance company for the car we traded saying payment is past due. River Oaks paid off the car but then reversed the payment. I called River Oaks several times and finally got ahold of the finance department, according to Trey it's not a big deal and my payments are not late and it is not a big deal, he will have the person who dealt with us when we bought the car call us back. I would never recommend anyone to go to River Oaks and my husband and myself will never be going back there.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Best Car Purchase Ever!
This dealership is different from all others. They treat you like you are family and really do care about you. They are professional, informative, and above all honest in their business dealings. It was the first time in years that I did not have buyers remorse when driving my new car home. River Oaks Chrysler Jeep will always be my first choice when purchasing a new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
First Vehicle Purchase - Wonderful Experience
I could not have had a better experience at Helfman River Oaks. Tom came out to greet us and was immediately the guy you want to work with - that was just it: to WORK with - he did not pile on pressure or act like a "salesman". He simply answered questions, gave us facts, and was so easy-going. Never showed that he was under the pressure of making a sale, but was fully engaged the entire time. We also met Blake Helfman, one of the sales managers and son of owner Alan Helfman; he could not have been more friendly and authentic. Again, not "salesy", but genuinely interested in having us as customers. They both took interest in us, not just our business. I walked away with the car I wanted, and at an extraordinary deal. Highly, highly recommend, and ask for Tom!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase