Reviews
F 150 Service
F150, 10,000 service, Liz Bell, always takes great care of my wife's Edge and my F150.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best Dealership in Houston
I totally trust Tommie Vaughn Ford to perform all of the service needs on our vehicles!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your loyal business! If you ever need help, just give us a call.
Worst Experiance Ever! Absolutly horrible!
Well plain and simple the SUV which I had made a deal on and was getting the money funded from an external institution, was sold out from under my nose! Without all the painful details and wasted time the timeline went like this: 1. Monday looked at a 2007 Ford Expedition with 44,000 miles - liked it but couldn't strike a deal at the dealership 2. Tuesday morning called the salesman - Alex Moreno and we agreed on a selling price 3. Alex sent PO, to me as I was using an outside institution to fund the sale. Better interest rate! 4. Institution sent approval letter on loan which I sent to salesman 5. In turn, I sent PO to Institution to in turn fund the money to dealership 6. 15 minutes later I received a text from Alex (salesman) to let me know the vehicle was sold to someone else and that they were in finance 7. I requested the Manager David to call me 8. Manager calls me and during the entire conversation he says I understand your frustration. He approved the other buyer, and completely lied to me. Told him I wanted to speak to his boss. he said he was on vacation. Typical car salesman, David Leskowitz 9. I inquired the next morning to speak to the main boss. I left message for Jim Janke which he passed on to Kirby Janke. who is the VP of sales. Guess he was not on vacation. He seemed sincere on the phone, but believe he was just trying to soften the blow from his inadequate used car salesman. 10. Needless to say, it was and is horrible business and I would never recommend this dealership to anyone!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your honest feedback, Mike. We regret to hear that the vehicle you were interested in was sold before we could reach a deal. We take out clients' feedback very seriously and we would like to continue to assist you in your search for your next vehicle. Please reach out to us at (713) 869-4661 so we can help you find the right vehicle that is perfect for you. Here at Tommie Vaughn Motors, we sincerely value your business so we look forward to your call.
Always great service
Friendly staff. I always use Quick Lane for my oil changes
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your warm review of the team here at Tommie Vaughn Motors! Again, we appreciate your recommendation of Tommie Vaughn Motors and we hope to be of service again in the future.
What is this?
I would have appreciated a loner car. I waited 2 1/2 hours.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Service
Excellent service, 2 hrs for oil change and tire rotation was just a little longer than i wanted to wait.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your honest review, Oscar. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Sales and Service
Purchased F150 greate sales man David Bagby easy fast and got in and out. Service Dept. Service dept Bell Talgi has kindly secured my tailgate offered excelent help and service to get my truck out 110% satisfied thank you both great job
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great place
Always quick and friendly never a long wait. I don't mind driving across town for service
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Michael, we are happy you had a pleasant experience at our dealership. Please let us know if there's anything else we can do for you.
Best Service Department I've Seen
Impeccable service. I expected to be without my car overnight, and was delightfully surprised when it was available just a few hours after dropping it off.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ms Ruth Massey
I like to be recognized as a long time customer and I like not having to wait all day for service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the feedback. We always strive to provide personable and excellent customer service. Take care!