Reviews
If I could give them 0 stars, I would!
If I could give them 0 stars, I would!! They lied deceived and misrepresented several things including sales promotions, optional versus non optional items, what was included in the car, etc. I asked for the window sticker, they said they didn’t have one. I found out after the fact that I was charged 4K for an unnecessary package that include a universal garage door opener and heated seats (in Texas)!They said the promotions were only on 2024 models which was not true. They said the LoJack was already installed on the car. They charged me for it only to find out later that it doesn’t have one. They stole the refund for the MPP plan I had on the car I traded in. They refuse to return my calls and my e-mails. This is the 3rd and last car I will ever purchase from them. They are a bunch of liars and crooks. They have zero integrity. Don’t waste your time or money there.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are sorry to hear that you feel this way about your experience. We take all feedback seriously and strive to provide the best service to our customers. We would like the opportunity to address your concerns and work toward a resolution. Please reach out to our Customer Relations Manager, Samantha Leon, at 713-482-5233 or Sleon@joemyersford.com, so we can discuss your experience further.
Joe Meyers Ford Service does a GREAT job, especially Rick
Joe Meyers Ford Service does a GREAT job, especially Rick Rawlings—he is a top-notch service rep and an outstanding gentleman!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear you had such a positive experience! We're especially pleased that Rick Rawlings provided you with top-notch service. We agree that having an outstanding service representative can make a significant difference. Thank you for sharing your kind words about Rick and the service team. We appreciate your feedback.
Greg and team got me in the right vehicle.
Greg and team got me in the right vehicle. Great salesman and very professional. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review! We're thrilled to hear that Greg and the team helped you find the right vehicle and provided you with professional service. We truly appreciate your recommendation and look forward to assisting you again in the future!
Poor customer service with Jasmine.
Poor customer service with Jasmine. Gave me a cracked and dirty car with flies inside the vehicle.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are sorry to hear that you are not satisfied with your recent experience. We take feedback like yours seriously and would like the opportunity to address your concerns. Please contact Samantha Leon, our Customer Relations Manager, at 713-482-5233 or via email at Sleon@joemyersford.com. She will be happy to assist you and work to resolve the issue.
Last year I posted a 1-star review but today I had
Last year I posted a 1-star review but today I had amazing service from Luis, taking this review from 1 stars to 5 stars. Last year it was incredibly difficult to get someone to acknowledge me in the service area but this morning, Luis greeted me as soon as I got out of my car (at 7:15am) & gave me an Uber ride to work. The free online multi-point inspection report [WITH PHOTOS!!] was awesome; I could acknowledge additional recommended service and pay online, and they delivered my car to me after. I've honestly never had a better experience at Ford Service in my life.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy to see such a positive change in your experience. It's wonderful that Luis provided you with exceptional service, and we truly appreciate you taking the time to update your previous review. We're thrilled that the early morning greeting, the Uber ride, and the detailed online inspection report with photos, exceeded your expectations. We are very glad that we were able to provide you with the best Ford service experience that you have ever had. We will be sure to pass along your praise to Luis. Thank you for your feedback, and we look forward to serving you again.
Our car salesman Johnathan made our truck buying
Our car salesman Johnathan made our truck buying experience great!! We recommend Joe Myers Ford
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience! We're glad to hear that Johnathan made your truck buying process enjoyable. We appreciate your recommendation and look forward to serving you again!
Sales person was awesome and did a great job getting me
Sales person was awesome and did a great job getting me the deal I wanted. Finance agent did an amazing job getting my paperwork ready for me when promised and I literally spent 3 minutes signing the last few pages I needed to sign and I was driving my new truck
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We're so glad to hear that your salesperson worked hard to get you the deal you wanted, and that the finance team made the process smooth and efficient. It’s great to know everything went so quickly, and you were able to drive off in your new truck with ease. We appreciate your feedback and hope you enjoy your new ride! Let us know if you need anything in the future.
Great service Adviser, Fantastic Service.
Great service Adviser, Fantastic Service. All work completed as requested on time. I highly recommend Joe Meyers
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your recommendation! We're glad to hear you had a fantastic experience with our service team and that everything was completed on time. We appreciate your support and look forward to serving you again in the future!
Express oil change worked as expected.
Express oil change worked as expected. And recommendations from service writer were logical. When refused, there was no pressure. Just a thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear that your express oil change went smoothly and that the recommendations from our service writer were helpful. We believe in providing a pressure-free experience and appreciate your positive comments. We look forward to serving you again in the future!
The entire service team provided exceptional service.
The entire service team provided exceptional service.. Awesome Job, my expectations were met and exceeded!! I’ll definitely recommend Joe Myers Ford to my family and friends.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review! We're so glad to hear that our service team exceeded your expectations. It's great to know that you had such a positive experience with us. Your recommendation means a lot, and we can’t wait to welcome you, your family, and friends back in the future!