Reviews
This was my first time to this dealership and everyone...
This was my first time to this dealership and everyone was so helpful. They picked us up from restaurant when my car was ready! E
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
2 nd.time I visit this dealer,good service,I like the way...
2 nd.time I visit this dealer,good service,I like the way they treat customers,Nathalie Gonzales was very nice,great service good people
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
Dealership in their workers of very prompt and on time...
Dealership in their workers of very prompt and on time and very helpful keep the good work up also they're very generous nice and respectful
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
I bought my car there and I am very happy with the...
I bought my car there and I am very happy with the vehicle and the staff are very friendly I would recommend my friends to Tom Peacock Nissan
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
WARNING: Sales Reps Just modern day Swindlers!!! DO...
WARNING: Sales Reps Just modern day Swindlers!!! DO NOT PURCHASE USED CARS FROM TOM PEACOCK in TEXAS!!! I purchased a used Volkswagon Passat thru this dealership with 89000 miles for $8000. The exterior of the vehicle was in normal shape for a car 6 years old. Interior ok and normal except for baby puke on the backseat carpet. The real problem was the heart of the car, its engine. After driving the car for 100 miles the check engine light comes on (steady, not blinking) and upon starting the car cold there is a rattling noise. Taking the car to VW service it was found thru OBDII check that the timing chain was out by 9 teeth and the tensioner was on its last thread. One more thread then the timing chain will derail and catastrophic failure will occur rendering the motor innoperable. After the $2700 repair cost to replace the timing chain components, there was an additional finding. The CAM Phaser and all relating components needed replacing due to depeated oil circulation from oil sludge. This repair costs an additional $2700. After contacting and speaking with the Sales Manager "Armondo" he mentioned and stated, "Sorry man, you bought the car with no Warranty. Its expected to put money and repairs into a used car. Its just the way it is." So basically, instead of conducting a simple OBDII check to find the obvious coding problems, they just recirculate and make money from junk cars. There are two problems here folks. TOM PECOCKS Sales reps sold a car under false advertisement, stating the car was in good condition. And second and most important...SAFETY: NO proper safety diagnosis or check done on the car. Both of which against Texas law.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.
Why is it Mr Peacock that when there is a serious problems with your used cars your selling that are basically unsafe to drive which is illegal in Texas, that you respond to the over 120 bad ratings with "We’ve received your comments and are reviewing your feedback with our team. " Your basically just cutting and pasting your feedback to customers. Shows everyone...you just dont give a !?@!
Excellent service no matter what department you dealing...
Excellent service no matter what department you dealing with.. From buying to routine maintenance and repair services . Keep up the awesome job. Tom Peacock #1
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. I hope that if there’s anything else you need, you won’t hesitate to let us know. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
Happy New Year Wishing everyone a safe and happy 2021. Keep up the great work.. Thanks for your nice response.
Advertiser $3900 dealer discount amd $2500 Nissan...
Advertiser $3900 dealer discount amd $2500 Nissan discount with other conditional discounts. Then verified the price in an internet quote. Did not honor either agreement and tried to get me to pay above MSRP. Will never return.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We strive to provide a positive car buying experience for every person, and it appears that we did not fully achieve that during your visit. Customer service is a top priority for our dealership, and it's important that our guests feel at ease during the entire process. If you are open to giving me a chance to make things right, I invite you to contact me at your earliest convenience. Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
The beat service i ever had at any Nissan dealership and...
The beat service i ever had at any Nissan dealership and Rene superceded customer service beyond expectation.Thank yo so much. Best Nissan dealership ever.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
Trust
Good people here at Tom Peacock Nissan. Darrick Harris and his co-workers welcomed me to finalize the purchace of my “retirement” Pro4X truck! Thanks guys!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Raul, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Tom Peacock Nissan! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
Service advisor and his associates are always...
Service advisor and his associates are always professional and ready to complete the repairs in a professional manner. Only issue is this is my THIRD battery issue that has been ongoing. Not sure, if it’s the quality of the battery by Nissan installed but always resulting in severe corrosion. I Will need follow-up w/ a better repair plan as the last 2 have FAILED. I did not replace the battery, yet till we can agree on a quality battery to be replaced. As I would have expected a quality battery and parts replaced to have been of quality the last time as Issues returning as the 1st. Not normal for the age, mileage or model of vehicle. I noticed it as window starts going down automatically and it indicates battery 🔋 issues, again. Dangerous when shopping to return to vehicle with its windows down.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com