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Planet Ford 45

(2,470 reviews)
Visit Planet Ford 45
Sales hours: 9:00am to 9:00pm
Service hours: 6:30am to 6:30pm
View all hours
Sales Service
Monday 9:00am–9:00pm 6:30am–6:30pm
Tuesday 9:00am–9:00pm 6:30am–6:30pm
Wednesday 9:00am–9:00pm 6:30am–6:30pm
Thursday 9:00am–9:00pm 6:30am–6:30pm
Friday 9:00am–9:00pm 6:30am–6:30pm
Saturday 9:00am–9:00pm 6:30am–4:00pm
Sunday Closed Closed
2020 consumer dealer award
View 5 awards
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 548-8576 (888) 548-8576
Used (888) 566-5513 (888) 566-5513
Service (281) 377-3852 (281) 377-3852

Reviews

(2,470 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Planet Ford 45 from DealerRater.

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Muy buen servicio de parte de el encargado en el...

Muy buen servicio de parte de el encargado en el departamento de servicios estubo dándonos información de cómo estaba avanzado el servicio de nuestra Expedition... gracias

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Varied

Sales - excellent; Body shop - excellent; Quick Service Drive Through - Excellent; After market sales - poor; Service Center - very poor; Finance - fair; Charles Prince is excellent to deal with as is Clennon Preyear

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for letting us know that Charles and Clennon did a good job. We would like to learn more about your concerns. Please message or e-mail social@planetford45.com with the full name associated with your visit, whom you worked with and any additional details. Thank you.

Great deal and NOT a stressful purchase. Comfortable...

Great deal and NOT a stressful purchase. Comfortable setting and really nice waiting areas. William Ballard was awesome! Everyone was friendly and very professional. Again William Ballard was awesome!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulation on your new vehicle. We are happy to read you got a great deal and our team at Planet Ford in Spring made it a stress-free experience. Please let us know if we can ever be of any further help. Enjoy your new vehicle!

This was the best time I have ever had at a dealership...

This was the best time I have ever had at a dealership buying a new truck Thanks to all that helped commend plant ford for all they do

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fran is single handedly the BEST sales person I’ve ever...

Fran is single handedly the BEST sales person I’ve ever come across. She made it her mission to not only make sure I was satisfied but my family was satisfied. No matter what obstacles we ran across she did everything she could to put us in the vehicle of our dreams and she did EXACTLY that. She made us feel so comfortable to where we could come to her if we had any questions or concerns. I wish I could rate more than five stars. -Renisha Woodrow

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The service was great ! It was super fast and very quick...

The service was great ! It was super fast and very quick to get the work on my vehicle done ! The advisor was very friendly and professional !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience and the salesman, James Haba, is a...

Great experience and the salesman, James Haba, is a Godsend! Walked me through every step. He knows what he’s talking about and how to explain it so buyers understand it. I’d definitely buy again and only from him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

James is a wonderful salesman! He is always willing to...

James is a wonderful salesman! He is always willing to help you find exactly what you’re looking for and takes the time to show you all the options they have to meet your needs! Definitely recommend going to see him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Entire staff was very professional and nice. James was...

Entire staff was very professional and nice. James was very knowledgeable on the different vehicles that I was looking at and helped me pick out the vehicle that was best for my needs and within my budget.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Maintenance check

The pickup and delivery of my vehicle arranged by Donald Hansard worked perfectly. Thank you for the prompt and efficient service. Am enjoying my Lincoln MKZ.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.