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Sames Bastrop Ford

(332 reviews)

Reviews

(332 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Car service

Always very happy with service provided....everybody working there always acknowledges you as soon as you walk In the service door even if they are on their lap tops etc....you still get a good morning...even the guys who come get Your car acknowledge your existence ... Which in my mind means a lot....thank you guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks so much for your feedback, Jan. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Don't hesitate to call us if you ever need anything. Be safe on the road.

Rating on Ford Recall Service

Service was friendly and on time.....................................................................................................................................................................................................

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great experience

F350 Truck was purchased and the service was great and all handled the whole buying experience in an excellent manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. It's good to hear our team is living up to the promise of providing fantastic service to our customers.

Great Small Town Dealer

Friendly attentive staff - reasonable time for parts receipt and repair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service was great! They need a nicer waiting area.

I arrived at the dealership to get an oil change. I was greeted by the nicest man, Jason De Leon. He got me signed and in about 45 minutes I was in my car driving away. During my oil change Jason notified me my air filter was dirty and ready to be changed. I appreciate the thoroughness. THANK YOU Jason!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're so happy you enjoyed working with our staff, Darren! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

GREAT 100,000 MILE CHECK-UP

DID NOT PURCHASE A NEW VEHICLE HOWEVER, I DID TAKE MY VEHICLE IN RECENTLY FOR IT'S 100,000 MILE MAINTENANCE CHECK. THE STAFF WAS PROFESSIONAL AND HELPFUL. KEPT IN CONTACT WITH ME CONCERNING WHAT NEEDED TO BE DONE AND THE COST OF THE RECOMMENDED SERVICE TO BE DONE.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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bought a new truck

Great selection, great service and helpful staff. We love the new truck

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much for your feedback, Helen. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Hope you're enjoying your vehicle, and as always, drive safe!

Service

Also courteous friendly, have built rapport I can trust in.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great

Short quick fast great people and I'll bring my car back every time I need an oil change

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Oil change

Friendy, comfortable, and good service i will return

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are glad you chose our dealership, Judith. It's great to hear that we could be of such help!