Reviews
Taking care of business
My service rep (Jason Deleon) is always efficient, respectful and diligent in providing service for our vehicle. That is why I always call Jason to schedule my service visits.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Donald! Thank you for your positive review. We respect our customer's time and budget. Please let us know if there's anything else we can do for you.
Great experience
Love love love my new escape. Owed more than what I wanted on my trade and they got me the most for my trade and worked the deal to where it was in my budget! Great experience!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great salesperson.
Rene was a very professional salesperson. Didn't play games. Same to be said for Matt. Experience was better because you started with a good price. We were 7/8 of the way home with your first offer. Only negotiated over last 1/8. Thanks for great experience. Keep Rene loaded with sales opportunities so he doesn't look someplace else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for your feedback. It's good to hear our team is living up to the promise of providing fantastic service to our customers.
Great dealership
We bought 2016 f250 diesel lariat. Beautiful truck, runs excellent. Geoff is a great salesman and finance department is very low stress and so easy to work with. Great dealership and will be coming back for service. The dealership serviced my old truck and were great. I would recommend this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Dwayne Hengst
LT was very courteous, professional, and knowledgeable. He was a pleasure to work with, got us in and out quickly, and delivered the truck I was looking for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Clean
Good job nice people to deal with very good at explaining details of work done
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great services
expedition,salesman did an great job especially in introducing my wife to all its new features
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brian, thank you for sharing your recent experience at Sames Bastrop Ford, Inc.. Thank you for your business!
Service
Service was expeditious and staff were very friendly.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Scheduled and taken care on time
My car was scheduled and accepted immediately when I arrive at that scheduled time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Jason our service rep. always does a great job. No complaints!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your warm review of the team here at Sames Bastrop Ford, Inc.! We appreciate your review of our team, and the staff here at Sames Bastrop Ford, Inc. look forward to further serving you in the future!