Reviews
Geoff is a good sales person he listens very well and wants you to get exactly what you’re looking for. My experience with him was excellent.
Geoff is a good sales person he listens very well and wants you to get exactly what you’re looking for. My experience with him was excellent.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Dennis, we're happy to hear you had such a positive experience with our team! Please let us know if there is ever anything else we can do for you! Safe travels!
My brand new Bronco needed transmission service within a week of me buying it. Things happen, and the defect wasn't Sames' fault. But the now week-long ordeal of trying to get the vehicle fixed is their responsibility, and they're just not very good at the service end. It's been delay after delay, haphazard and incomplete communication and I've seen no evidence that they care one way or another when I get my new $40K plus vehicle back. I don't know if they are bad mechanics, bad managers, overbooked, so some combination of those. I presume I'll get my car back eventually and will go somewhere else for service in. the future. They did send me a gift of two brownies for buying a car from them, so at the moment each of those brownies cost me over $20,000.
My brand new Bronco needed transmission service within a week of me buying it. Things happen, and the defect wasn't Sames' fault. But the now week-long ordeal of trying to get the vehicle fixed is their responsibility, and they're just not very good at the service end. It's been delay after delay, haphazard and incomplete communication and I've seen no evidence that they care one way or another when I get my new $40K plus vehicle back. I don't know if they are bad mechanics, bad managers, overbooked, so some combination of those. I presume I'll get my car back eventually and will go somewhere else for service in. the future. They did send me a gift of two brownies for buying a car from them, so at the moment each of those brownies cost me over $20,000.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We are new to the area. We walked into Sames Ford Bastrop. for the first time ever and was greeted by Patricia Adams. We were considering trading my 23 Ford expedition in on a new one & told her exactly what we wanted and she got me exactly what I wanted . She was professional, quick, not pushy and very knowledgeable! She is really an asset to the dealership! Went to F & I worked with Larry Chabert. He was great explained everything delivered our paperwork promptly.Would definitely recommend Patricia & Larry and the dealership to anyone!
We are new to the area. We walked into Sames Ford Bastrop. for the first time ever and was greeted by Patricia Adams. We were considering trading my 23 Ford expedition in on a new one & told her exactly what we wanted and she got me exactly what I wanted . She was professional, quick, not pushy and very knowledgeable! She is really an asset to the dealership! Went to F & I worked with Larry Chabert. He was great explained everything delivered our paperwork promptly.Would definitely recommend Patricia & Larry and the dealership to anyone!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Although I did buy new to me truck, Sames has always been my go to for service. I always get scheduled in and get taken care of right away. Always told of any issues or recalls and they all get taken care of in a timely manner with the utmost of professionalism too
Although I did buy new to me truck, Sames has always been my go to for service. I always get scheduled in and get taken care of right away. Always told of any issues or recalls and they all get taken care of in a timely manner with the utmost of professionalism too
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Recently bought a Vehicle from Sames Ford Bastrop. From Laura Medina to Ana Rubit,Matt Wasem and Larry Chabert what a smooth transaction TEAM YOU GUYS HAVE.... NO HASSELL AT ALL during the whole.purchase process.These Folks all DESERVE A Pay Raise....I will.always remember this experience and May start sending friends to Sames Bastrop.Best Regards ........JUAN PEÑA
Recently bought a Vehicle from Sames Ford Bastrop. From Laura Medina to Ana Rubit,Matt Wasem and Larry Chabert what a smooth transaction TEAM YOU GUYS HAVE.... NO HASSELL AT ALL during the whole.purchase process.These Folks all DESERVE A Pay Raise....I will.always remember this experience and May start sending friends to Sames Bastrop.Best Regards ........JUAN PEÑA
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Juan, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
The person that checked me in was very friendly and helpful and communication was great too I think she was very helpful and kind to keep me informed about my truck
The person that checked me in was very friendly and helpful and communication was great too I think she was very helpful and kind to keep me informed about my truck
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Sames Ford picked up my SUV and took it into the shop. Anthony was diligent in keeping me apprised of the progress on the repairs and my vehicle was ready quickly. Thanks Anthony and Sames Ford!
Sames Ford picked up my SUV and took it into the shop. Anthony was diligent in keeping me apprised of the progress on the repairs and my vehicle was ready quickly. Thanks Anthony and Sames Ford!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I arrived there just about closing time but they made an effort to service my vehicle. The service is outstanding and professional I totally recommend them
I arrived there just about closing time but they made an effort to service my vehicle. The service is outstanding and professional I totally recommend them
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I have been going to this dealership ever since they opened. My wife and myself take both of our trucks for service there. We are always taken care of. Thumbs up Sames!!
I have been going to this dealership ever since they opened. My wife and myself take both of our trucks for service there. We are always taken care of. Thumbs up Sames!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The Ford dealership in Bastrop is great! Friendly and efficient service technicians. Always communicate well with me and keep me posted on the status of the service of my car.
The Ford dealership in Bastrop is great! Friendly and efficient service technicians. Always communicate well with me and keep me posted on the status of the service of my car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Linda, we are so happy to read such a great review about Sames Bastrop Ford, Inc.! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.