AutoNation Ford Orange Park

great overall experience. this is the third car purchased here and will come back when I'm ready to buy another car.

This was the best car buying experience ever! Everyone was so nice, helpful and knowledgeable! Both Nick, the sales person and Dale, the finance manager, were absolutely amazing!

I am in a way that this store is closed, because the last manager was worthless. Every time I went there it was I can't find the problem or we don't have time right now. I have been there many times with other managers and no problems but this women had no idea what she was doing. That is not something that you want to here when you bought your last five vehicles from Mike shad. I complained to the dealership but they never did anything. But maybe they did, lol.

LEO IS EVERTHING YOU'D LIKE TO BELIEVE IN A OUTSTANDING SALESPERSON. I NEVER THOUGHT IT COULD HAVE BEEN POSSIBLE. FRIENDLY AND HONEST

Our Salesman, Chris Dame, was outstanding. He was very responsive to all our questions whether it was email text or by phone. We have purchase many new cars in the past and our experience with Chris and his dealership was beyond far, the best we ever had. The process was quick and painless. Chris kept all promises made.

Great experience fast and knowledgeable. Will definitely will shop here again. Love my 09 explorer. Great inventory to chose from. Awesome service and friendly people.

I spent 5 hours in this dealership securing a specific vehicle and price. I put down a deposit. (The car had to be brought in from another dealership.) The next day I was called and told that they had sold the car to someone else. I was told that the deposit I put down was to secure the price and deal. Ummm what?! THEN they had the audacity after refunding my deposit to call me back and tell me that the deal had fallen through with the person that they had sold the car to out from under me and ask me if I wanted it again. Ha. Yes, like I'm going to go through with a deal after that mess. Trust is gone.

Took car in for normal service. As always , staff was friendly fast and courteous. Coffee was also good.

Bought a 2015 Ford Focus Titanuim with the famous DCT lemon transmission. The car was great at first until it started bucking. Taken to the dealer 6 times and told it was normal. Then, the car broke down in traffic. When in drive the car wouldn't rev or move, had it towed to the dealer. They wouldnt give me a ride because their shuttle guy went home. I couldn't use a car off the lot unless I would buy it even though I paid 30k for a car in the shop more then my garage. I had no ride home, called a friend for pickup. A week later I got the car back and told "it's fine, nothing wrong with it" I took it to another Ford dealer and they fixed it right away, my clutches wore out at 10k miles. Eventually Ford Corporate got involved. All of this happened in 6 months of ownership, I will not ever visit this dealer again.

Had my 2014 Ford Fiesta brought in for recall, technician noted that I needed a new clutch. Was covered under warranty. Technician helped set up a rental car while my car was in the shop. Clutch was originally on back order, and I was not called to be informed when they received it so I am giving them 4 stars. But very happy with the process and repairs.